Knowledge Transfer Microsoft Certified Training Partner CTEC
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The site index contains a list of all the pages on our website which includes both training classes and training services. The website directory section contains links to the various services we offer. These services include training management, training delivery, consulting and we also have a page about our company which contains contact information. Below our website directory is a list of all of our financial, management and IT training classes we currently offer. If you don't see a particular class that you are looking for, please contact us directly.

You may also Request a Copy of our Course List for easy reference. (Excel format, 60k)

 Website Directory

        Training Management         Training Delivery         Consulting         Our Company
       
 Enterprise Portal Software

 IBM WebSphere
   Developing Portlets for WebSphere PortalIntroduction to WebSphere Portal Server
    
 Oracle
   Oracle10g App Server: Developing Portlets using JavaOracle10gAS: Developing Corporate Portals
    
 Plumtree
   Plumtree Administration and Development BootcampPlumtree Administration Quick Start
    
   Java or .NET Plumtree Enterprise Portlet Development and UI CustomizationJava or .NET Plumtree Enterprise Portlet Development Course
    
 Siteminder
   SiteMinder Administration 6.0SiteMinder & WebLogic Intensive Integration
    
 ERP

 JD Edwards
   Accelerated Developer Training Workshop for EnterpriseOne; AdvancedAccelerated Developer Training Workshop for EnterpriseOne; Beginner
    
   Accounts PayableAdvanced Pricing Mastery Level Workshop
    
   Discrete Manufacturing for the Power User- Mastery Level WorkshopDistribution Net Change – Post Xe
    
   Enterprise Asset ManagementEnterpriseOne 8.9/8.10 Advanced Pricing Net Change Workshop
    
   EnterpriseOne Advanced Pricing Post Xe Net Change Workshop ERW I - Enterprise Report Writer I Workshop
    
   ERW II – Advanced Report WritingFixed Assets
    
   General Ledger Inventory Management Mastery Workshop
    
   Inventory Management Mastery Workshop Manufacturing Accounting and Product Costing
    
   OneWorld-Accounts Receivable-Mastery Level Procurement
    
   Sales Order Management Mastery Workshop  
    
 SAP
   Introduction to SAP CRMCustomized Advanced ABAP Concepts
    
   SAP BI TrainingSAP Offerings
    
   ABAP Data Dictionary and Advanced ABAP DevelopmentABAP Foundations
    
   ABAP Objects 4.7 Programmer TrainingBusiness Warehouse Reporting in SAP©
    
   Introduction to the SAP© ABAP Development WorkbenchSAPscript & SAPSmart Forms
    
   Solution Manager 4.0FI-CO Basic
    
 Executive

 Management, Innovation and Technology
   Is Your IT Organization A Strategic Asset? 
    
 Financial

 Derivatives
   Energy DerivativesEquity Derivatives
    
   FuturesIntermediate Derivatives
    
   Intermediate Derivatives Training Introduction to Credit Derivatives
    
   Introduction to Fixed Income DerivativesOptions
    
   Swaps 
    
 Financial Concepts
   Capital Budgeting and Project PlanningFinancial Statements and Ratio Analysis
    
   Fundamentals of the Securities IndustryIntroduction to Capital Markets-Investment Banking
    
 Fixed Income Markets
   Fixed IncomeFixed Income Mathematics
    
   International Fixed IncomeIntroduction to Fixed Income
    
 Operations
   Brokerage Operations 
    
 Risk Management
   Risk Management 
    
 Securities Industry
   Introduction to the Securities Industry 
    
 Treasury
   Foreign Exchange Markets Money Markets
    
   Treasury Management 
    
 IBM

 CICS
   CICS Transaction Server for z/OS V3.1 Structure and Debugging Module 1CICS Transaction Server for z/OS V3.1 Structure and Debugging Module II
    
   CICS TS Version 3.1 - Exploiting the New FeaturesCICS Web Support Programming Workshop
    
   CICSPlex System Manager Adminstration Using the Web User Interface (WUI) 
    
 IBM System i
   i5/OS V6R1 UpdatePerformance Analysis Workshop for i5/OS
    
   PHP on i5/OSSystem i App Development using WDSC for System i
    
   System i High Availability Clusters (HASM) and Independent Disk Pools (IASP)System i Integration with BladeCenter and System x
    
 IBM System p, AIX, and UNIX
   AIX 5L Jumpstart for UNIX Professionals 
    
 Information Integration
   DataStage Essentials for Enterprise Edition DataStage Essentials for Server Edition
    
   DataStage Essentials V8Information Services Director Essentials
    
 Internet Security Systems
   Advanced Proventia Management SiteProtectorIntroduction to Proventia Network Intrusion Prevention System with SiteProtector
    
   Proventia Network Intrusion Prevention System with SiteProtector Fast Track 
    
 Tivoli and Systems Management
   IBM Tivoli Compliance Insight Manager 8.0 FastStart 
    
 Websphere
   Accelerate and Secure XML and Web Services with IBM DataPower SOA AppliancesIBM WebSphere Application Server V6.1 Administration on AIX
    
   IBM WebSphere Application Server V6.1 Administration on WindowsIBM WebSphere DataPower SOA Appliances - Advanced Topics
    
   IBM WebSphere Enterprise Service Bus – Implementing an ESBIBM WebSphere MQ System Administration (AIX Labs)
    
   IBM WebSphere MQ System Administration (Sun Solaris)WebSphere Data Interchange Implementation with ANSI X12
    
 IT Service Management

 Service Management Center Of Excellence
   ITSM Foundations™ - RevisionITSM Foundations™ - Sample Exams
    
   ITSM Foundations™ Pre-Class PreparationITSM Foundations™ and Certification Class
    
   Practical Guide to Business Service ContinuityPrinciples of Business Continuity Management
    
   Principles of Business Relationship ManagementPrinciples of Business Service Management
    
   Principles of Provider Relationship ManagementPrinciples of Service Portfolio Management
    
   The Role of the Business Relationship ManagerPrinciples for Definition and Management of Service Impacts
    
   Principles of Implementing ITSM StrategiesPrinciples of Performance Management
    
   Principles of Process ExcellencePrinciples of Risk Management for ITSM
    
   Principles of Service Improvement MethodsPractical Guide to Requirements Management
    
   Practical Guide to Service Level ManagementPractical Guide to Service Request Management
    
   Principles of Requirements ManagementPrinciples of Service Fulfillment
    
   Principles of Service Level ManagementPrinciples of Service Request Management
    
   Service Catalog: From Concept to ProductionThe Role of the Service Manager
    
   The Service Marketing DisciplinePractical Guide to Availability Management
    
   Practical Guide to Capacity ManagementPractical Guide to IT Service Continuity Management
    
   Principles of Availability ManagementPrinciples of Capacity Management
    
   Principles of IT Service Continuity ManagementPrinciples of Project Management for ITSM
    
   Principles of Service Delivery ManagementPrinciples of Service Provision Management
    
   Practical Guide to Enhancing Customer Facing Communication SkillsPractical Guide to Leveraging MOF for a Successful ITSM Strategy
    
   Practical Guide to Problem ManagementPractical Guide to Service Incident Management
    
   Principles of Problem ManagementPrinciples of Security Management
    
   Principles of Service Desk OperationsPrinciples of Service Incident Management
    
   Principles of Service Operations ManagementPrinciples of Supplier Management
    
   The Role of the Service Operations ManagerPractical Guide to Change Management
    
   Practical Guide to Release ManagementPrinciples of Application Management
    
   Principles of Change ManagementPrinciples of Facilities Management
    
   Principles of Release ManagementPrinciples of Service Infrastructure Management
    
   Principles of Systems ManagementProject management Essentials for Service Infrastructure Initiatives
    
   The Role of the Service Infrastructure ManagerDefining Cost of Service & Determining Pricing Strategies
    
   Defining Quality of Service Using Six Sigma MethodsLeveraging MSF for a Successful ITSM Strategy
    
   Managing the Business of IT™ - Role PlayPrinciples for "Managing the Business of IT™"
    
   Principles of IT Service ManagementPrinciples of Policy Management for ITSM Strategies
    
   Principles of Service Opportunity ManagementPrinciples of ITSM for IT Specialists
    
   Enhancing Customer RelationshipsPractical Guide to Service Excellence
    
   Principles of Service ExcellenceStrategic Planning for Service Excellence
    
   Using Six Sigma Methods to Achieve Service ExcellenceITSM Masters™ Class
    
   ITSM Masters™ Revision - Service DeliveryITSM Masters™ Revision - Service Support
    
 Special Events
   Aventura Spa Workshop Series April 4th-6thITSM Foundations for LeHigh LIG Vendor Fair
    
 The Check-ITSM(tm) Service
   How to Assess Your Service Provision CapabilityIntroduction to Effect of SAS70 Type II Assessment on IT
    
   Introduction to Effect on IT of Sarbanes Oxley Act 2002 Principles of the BSI15000 Certification
    
   Principles of the Check-ITSM(tm) Service 
    
 The Enable-ITSM(tm) Service
   Principles of the Enable-ITSM(tm) Service 
    
 The Value-ITSM(tm) Service
   Introduction to the Value-ITSM(tm) Service 
    
 Management

 Call Center Management
   Design and Management 
    
 IT Service Management
   Foundations in ITIL ITIL Foundations Training
    
   ITIL Practitioner: Release and Control ManagementITIL Practitioner: Support and Restore
    
   ITIL Service Manager Certification Boot CampITIL® v3 Foundation Certification Boot Camp
    
   Transitioning from Technology Manager to Relationship Manager 
    
 Professional Development
   Business Processes: What, Why, and How to Document Communication and Interpersonal Skills
    
   Critical Thinking, Problem Solving, and Decision MakingEffective Technical Communication
    
   Essentials of IT ManagementIntro to Business Process: What, Why and How to Document
    
   Leading High Performing IT TeamsManagement Essential Program
    
   Motivating and Managing Technical Professionals Organizational Design and Development
    
   Personal Effectiveness for IT Professionals Principles & Practices of Applied Accountability
    
   Principles & Practices of Matrix ManagementScrum Master Certification Workshop
    
   Successful Workplace CommunicationTechncial
    
   The Unauthorized, No Certification, Introduction to Scrum Time Management
    
   Time Management 
    
 Project Management
   A Step by Step Approach to Earned Value ManagementA Step-by-Step Approach to Scheduling
    
   Core Skills for Risk AssessmentCORE Skills in Facilitating Teams
    
   CORE Skills in Team DevelopmentManaging Real World Projects and Processes with Metrics
    
   Principles & Practices of Applied AccountabilityProject, Business and Management Professionals Toolkit
    
   Search of Excellent Requirements Workshop The Program Management Certification Prep Course
    
   Agile Boot CampAgile Project Management
    
   Collaborating and Communicating Agile RequirementsThe Agile Business Analyst
    
   Transitioning from Waterfall to AgileBuilding the Logical Data Model
    
   Business Analyst BootcampBusiness Process Analysis and Design
    
   CBAP Exam Prep Boot Camp Recognizing and Controlling Requirements Risk
    
   A Short Course for SponsorsExecutive Overview - Matrix Management
    
   Executive Overview - The Project SystemDeveloping & Implementing Project Management Techniques
    
   Essential Skills for Managing ProjectsFinance for Non-Financial Professionals
    
   Introduction to Project Management ConceptsManaging Multiple Projects
    
   Priniciples of Project ManagementProject Management Concepts for Support Staff
    
   Project Management Concepts for Team LeadsProject Risk Management
    
   Software Project ManagementCore Skills for Managing Projects
    
   CORE Skills for Managing Six Sigma ProjectsCORE Skills in IT Requirements
    
   Hands-On IT Project ManagementCollaborating on Enterprise Project Teams using Microsoft Office Project Server 2003
    
   Configuring and Administering Microsoft Office Project Server 2003Configuring and Administering Microsoft Office Project Server 2007
    
   Establishing a Project Management Foundation using Microsoft Office Project 2007Managing Enterprise Projects using Microsoft Office Project Server 2003
    
   Managing Enterprise Resources using Microsoft Office Project Server 2003Managing Portfolios with Microsoft Project Server and Portfolio Server 2003
    
   Managing Projects from Foundation to Enterprise Using Microsoft Project Server 2007 Mining Your Enterprise Portfolio using Microsoft Office Project Server 2003
    
   PM Professional Certification PreparationProject Management Boot Camp
    
   The Project Management Professional (PMP) Certification Boot Camp 
    
 Microsoft Office

 Microsoft Access
   Access: Customized TrainingMicrosoft Access Programming with VBA
    
   Microsoft Access Level 2Microsoft Access Level 3
    
   Microsoft Access Level 4Microsoft Access 2000: Level 1
    
   Microsoft Access 2000: Level 2Microsoft Access 2000: Level 3
    
   Microsoft Access 97: AdvancedMicrosoft Access 97: Level 1
    
   Microsoft Access 97: Level 2Microsoft Access Level 1
    
   Microsoft Access 2007: New FeaturesMicrosoft Access 2007 Level 1
    
   Microsoft Access 2007 Level 2Microsoft Access 2007 Level 3
    
 Microsoft Excel
   Microsoft Excel 2003 Visual Basic for Applications VBAMicrosoft Excel - Custom Excel
    
   Microsoft Excel 2000/2002: Level 1Microsoft Excel 2000/2002: Level 2
    
   Microsoft Excel 2000/2002: Level 3Microsoft Excel 97 Advanced
    
   Microsoft Excel 97 Charting and Organizing DataMicrosoft Excel 97 Worksheets
    
   Microsoft Excel Level 1Microsoft Excel Level 2
    
   Microsoft Excel Level 3Microsoft Excel 2007 Level 1
    
   Microsoft Excel 2007 Level 2Microsoft Excel 2007 Level 3
    
   Microsoft Excel 2007: New Features 
    
 Microsoft Expression Web
   Microsoft Expression Web 2007: Level 1 Microsoft Expression Web 2007: Level 2
    
 Microsoft FrontPage
   Microsoft FrontPage 2000 / 2002/2003: Level 1Microsoft FrontPage 2000/ 2002/2003: Level 2
    
 Microsoft Office
   Introduction to Windows 2000Microsoft® Office 2003: Transition from Office 2000
    
   Office 2003 New Features 
    
 Microsoft Outlook
   Microsoft Outlook 2000 - Level 1Microsoft Outlook 2000 - Level 2
    
   Microsoft Outlook 2000 - Level 3Microsoft Outlook 2002 - Level 1
    
   Microsoft Outlook 2002 - Level 2Microsoft Outlook 2002 - Level 3
    
   Microsoft Outlook - Level 2Microsoft Outlook Level 1
    
   Microsoft Outlook- Level 3 
    
 Microsoft PowerPoint
   Avoid Annoying PowerPoint PresentationsMicrosoft PowerPoint 2000/2002 (XP): Level 1
    
   Microsoft PowerPoint 2000/2002 (XP): Level 2Microsoft PowerPoint 2000/2002/2003: Level 1
    
   Microsoft PowerPoint 2000/2002/2003: Level 2 Microsoft Powerpoint 2000: Advanced
    
   Microsoft PowerPoint 2000: IntroductionMicrosoft Office PowerPoint 2007: New Features
    
   Microsoft Powerpoint 2007 Level 1Microsoft Powerpoint 2007 Level 2
    
 Microsoft Project
   Microsoft Project 2000 / 2002 (XP) Level 2Microsoft Project 2000/2002/2003: Advanced
    
   Microsoft Project 2000/2002/2003: Level 1Microsoft Project 2000/2002/2003: Level 2
    
   Microsoft Project 2003 - IntroductionMicrosoft Project 2003: Intermediate
    
   Microsoft Project 2007: Level 1Microsoft Project 2007: Level 2
    
 Microsoft Publisher
   Publisher Publisher 2003
    
 Microsoft Visio
   Visio Level 2Visio 2003 Level 1
    
   Visio 2003: Level 2Visio Level 1
    
   Visio: Level 1  
    
 Microsoft Word
   AAAnother Test Wordanother Test Word
    
   Microsoft Word: Level 1Microsoft Word: Level 2
    
   Microsoft Word: Level 3TestCourse
    
   TestCoursebTransition From Word Perfect to Word 2003
    
   Microsoft Word 2007 Level 1Microsoft Office Word 2007: New Features
    
   Microsoft Word 2007 Level 2What is New in 2007
    
 Miscellaneous

 Scrapbook
   A Year in the Life of… 6x6 Album 
    
 XCOM
   Introduction to CA-XCOM  
    
 Other Desktop Applications

 ACT
   ACT! Level 1ACT! Level 2
    
   ACT! 2000 IntroductionAct! 6.0 Advanced
    
   Act! 6.0 Introduction 
    
 FileMaker Pro
   FileMaker Pro 7.0: Level 2FileMaker Pro 7.0: Level 1 (Windows)
    
 Internet
   Internet Explorer 6.0: Introduction 
    
 Quickbooks
   Get Going with QuickBooks® Get Going with QuickBooks® 2004 for Windows
    
   Keep Going with QuickBooksKeep Going with QuickBooks® 2003
    
   Keep Going with QuickBooks® 2004 for WindowsQuickbooks 2003 - Introduction
    
 Programming, Database and Development

 Agile
   Agile and High Speed Software Testing TechniquesAgile Essentials
    
   Agile Programming WorkshopAgile Requirements
    
 C Programming
   Advanced C ProgrammingEssentials of C Programming
    
 Crystal Reports
   Crystal Reports 2008 Designer 1 WorkshopCrystal Reports 2008 Designer 2 Workshop
    
   Crystal Reports 2008 Designer 3 WorkshopCrystal Reports 2008 Designer 3 Workshop
    
   Crystal Enterprise 10 Administering Users & ContentCrystal Enterprise 10: Administering Servers
    
   Crystal Enterprise 10: Building and Implementing Business ViewsCrystal Enterprise 9.0 ePortfolio Training Course
    
   Crystal Report Integration for Visual BasicCrystal Report Integration for Web Developers
    
   Crystal Reports® for Visual Studio® .NETCrystal Reports 10.0 Power User Workshop
    
   Crystal Reports 11.0 Power UserCrystal Reports 8.5 Power User
    
   Crystal Reports 9.0 Power UserCrystal Reports 10.0 Quick Start
    
   Crystal Reports 11.0 Quick Start WorkshopCrystal Reports 8.5 Quick Start
    
   Crystal Reports 9.0 Quick Start 
    
 Database Development (Oracle, SQL Server)
   Advanced PLSQL/SQLAdvanced SQL Queries