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Microsoft Outlook 2010 Level 2 Overview

Unit 1: Customizing Outlook

  • Topic A: The Outlook environment
  • Topic B: General options
  • Topic C: Language and keyboard options
  • Topic D: Quick Steps
  • Topic E: The Navigation pane

Unit 2: Working with contacts

  • Topic A: Address books
  • Topic B: Contact groups

Unit 3: Customizing messages

  • Topic A: Message appearance
  • Topic B: Signatures
  • Topic C: Voting buttons
  • Topic D: Out-of-office messages

Unit 4: Organizing items

  • Topic A: Folders
  • Topic B: Searching
  • Topic C: Filters
  • Topic D: Categories

Unit 5: Organizing Mail

  • Topic A: Organizing the Inbox folder
  • Topic B: Setting rules

Appendix A: Microsoft Certified Application Specialist exam objectives

Topic A: Exam objectives map

Appendix B: Working with folders

Topic A: Public folders

Topic B: Offline folders




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