In order to work effectively in a matrix, there are four areas that need to be addressed: structure, alignment, optimization and leadership. The horizontal or cross-functional dimension of the organization must take priority over the vertical dimension. To do this, there must be a horizontal structure in addition to the vertical one. There must be alignment around the horizontal (around the customer). Business processes and projects must be optimized as these are the work processes that serve customers. The system of accountability and performance management must be rethought. Finally, the way we approach leadership must change. In this half-day workshop we walk through the principles and practices that allow any organization to more effectively and efficiently satisfy customers. Participants learn how the matrix approach to managing an organization differs from the traditional, now obsolete model. This workshops explores both the underlying principles for making a matrix work as well as the required practices. For a more comprehensive review of matrix management, consider the full-day workshop. |
