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Description: |
We offer several different options for this course. Please also see KT-2828, KT-2727, KT-2833 and XIL100 for our other courses. ITIL®(Information Technology Infrastructure Library) is the most widely accepted approach to IT Service Management in the world. ITIL provides a cohesive framework drawn from the best practices of public and private sectors internationally. This course introduces students the V3 lifecycle of managing IT services to deliver to business expectations. This 3-day course covers the ITIL® Version 3 best practices which are composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs. Upon completion of the ITIL® V3 Foundations course, students will have foundational knowledge of the functions, roles, and processes that span the service lifecycle. Students will be able to correctly: - articulate key concepts
- use common terminology
- describe overall goals, benefits, activities, and success factors
- recommend metrics
- discuss the basic cross-functional dependencies for each
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