Move ahead by maximizing your communication impact.

Communicate more effectively at work by mastering techniques that will help improve the impact of your messages. This course teaches you how to improve your oral interpersonal and small group communication. Determine your communication style to help you capitalize on your strengths and avoid your weaknesses. Have more effective conversations and learn to communicate your message in a way that is more persuasive. Recognize how you can use effective communication techniques to build trust and rapport. Learn how to communicate with tact and courtesy so that even negative messages are heard and difficult situations are managed diplomatically. Assess and adapt your message to others' communication styles so they hear the right message and respond in the desired manner. Use tactics to communicate up, down, and across your organization and understand that different techniques work for different levels of employees. See the value of planned alliances that will help you overcome obstacles to communication, performance, and ideas.

Understand your emotional intelligence style and how that impacts your responses at work. Learn how understanding emotional intelligence is important to effective leadership. Examine tactics to radiate a positive self-image to others. Influence the emotions of others to have a more positive communication exchange.

Understand the value of conflict, when to allow conflict, how to facilitate the exchange, and when to manage conflict to closure. Develop methods for best managing conflict with others to facilitate team communication. Master consensus-building techniques so conflict leads to positive team results. Learn how to effectively deal with disruptive team members and powder keg conflict situations and how to mediate between team members.

This course features activities and role-playing exercises so you can apply what you've learned to real-life situations.

What You Will Learn

• Communication model
• Best practices for verbal communication
• Techniques to improve communication impact
• Leverage your emotional intelligence
• Understand how to proactively use conflict

Who Needs to Attend

Associate project managers, project managers, project coordinators, project analysts, project leaders, senior project managers, resource managers, purchasing agents, team leaders, help desk supervisors, technical support managers, vendors, product managers, and program managers.