Organizations are continually faced with the challenge of understanding how the work of multiple departments come together to create a result of value to a customer.  This is a hands-on workshop for participants to learn the basics of business processes and how to document them by applying models and tools to their own work process.

Participants will:

• Define a business process
• Identify business process types and characteristics
• Apply the input-process-output process model to your work
• Define the role of a process owner
• Identify the benefits and pitfalls of documenting processes
• Create a basic and cross-functional flow chart
• Draft process work instructions
• Identify documentation problem areas and determine next steps