The role of the Relationships Manager is, as the name implies, concerned with building and maintaining relationships.  The Relationship Mangers responsibility is to support the Business Unit and their IT management team with their interactions with IT Services.

This course focuses on the people skills within the topic of Relationship Management.  

Applications of Skills

Building trust and cooperation

Requirements Gathering

Interviewing clients

Presenting IDS capabilities and service packages and specific solutions

Overcoming client objections

Gaining agreements

Managing conflict

Educating the client

Managing client expectation

Interpersonal Skills

Rapport building

Self-disclosing

Giving and receiving feedback

Listening for client needs

Probing for facts and feelings

Influencing

Asserting your ideas and viewpoints

Reading body language

Utilizing your own body language

Communicating in writing

The methodology will be a mixture of short, high impact group training, group coaching focused on specific clients and 1:1 coaching to build relevant relationship skills.