Elements of this syllabus are subject to change.

This two-day course provides students with the knowledge and skills to use a Windows Vista operating system image and application package deployment infrastructure to minimize the downtime at the Windows Vista client. The desktop support technicians can use this infrastructure to improve the support experience in the following scenarios:

• New installations
• Single computer migrations
• Single computer reinstallations

The course also provides guidance on how to install application packages on Windows Vista computers for support scenarios that require application updates or reinstalls.

• Be familiar with PC hardware and devices. For example, ability to look into device manager and look for unsupported devices.
• Have basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership.
• Familiarity with the 2007 Microsoft Office System; specifically Microsoft Word 2007 and Microsoft Excel® 2007.
• Be able to map network file shares. For example, familiar with UNC paths, mapping local resources to server/share.
• Have experience installing applications from media (CD/DVD)
• Have experience working from a command window. For example, authoring and editing batch files
• Be able to burn or creating boot media. For example, ISO.
• Have experience configuring BIOS options. For example, boot order.
• Be familiar with reviewing support logs. Know that there is a chronology, sequential order, severity, etc..
• In addition, it is recommended, but not required, that students have completed:
• 5115A: Installing and Configuring the Windows Vista Operating System.
• 5116A: Configuring Windows Vista Mobile Computing and Applications.
• Important: This learning product will be most useful to people who intend to use their new skills and knowledge on the job immediately after training.