E5200 ITSM Masters™ Revision - Service Support Training - Minneapolis, Minnesota IT MN Technical Financial New York, NY
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ITSM Masters™ Revision - Service Support
Description: 

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  Click here to view the Course Outline  
     
Prerequisite: 
  • Possess the Foundation Certificate in IT Service Management
  • Have at least two years experience in a supervisory capacity within an IT organization, or be a senior consultant in quality/ process improvement or IT management
  
   
     
Duration: 
4 Hours  
     
     

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Comments on the Course

The Manager level certification is also known as the Masters and for good reason. It is an extremely challenging curriculum and exam, but the benefits are substantial. The availability of such expertise in-house will deliver immediate payback through focus on customer results, and a reduced risk of project failure and high training costs.

Ian Clayton, President ITSMI