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Description: |
Duration: 5 Day Hands-On Lab & Lecture Course Description Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME) v1.1 is intended for installation engineers, system administrators, database administrators, sales engineers, and others who are responsible for installing and maintaining the Cisco Unified Web and E-Mail Interaction Manager installation, which includes a common platform and one or both of the following applications: Cisco Unified E-Mail Interaction Manager (EIM) and Cisco Unified Web Interaction Manager (WIM). Objectives - Describe, at a high level, the features and functions of Cisco Unified EIM and Cisco Unified WIM for Cisco Unified Contact Center Enterprise (CCE)
- Describe the architecture of Unified EIM and Unified WIM
- Manage new users, roles, groups, and queues
- Configure Cisco Unified EIM and Cisco Unified WIM
- Create and manage an entire Knowledge Base
- Create and manage workflows
- Describe the use of the Agent Console
- Describe of the integration and configuration of Cisco Unified CCE
- Manage the web chat system
- Describe supervisory tools, monitor agent work, join chat sessions, and create and use monitors and reports
- Troubleshoot Cisco Unified EIM and Cisco Unified WIM issues and configure Cisco Unified CCE
Who Should Attend The primary audience for this course is as follows: People who will implement, configure, and support Cisco Unified EIM and Cisco Unified WIM with Cisco Unified CCE or Cisco Unified Contact Center Hosted The secondary audience for this course is as follows: People who will be system users on Cisco Unified EIM and Cisco Unified WIM with Cisco Unified CCE and Cisco Unified Contact Center Hosted |
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