In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Strategy phase of the Service Lifecycle. You'll focus on managing and controlling the activities and techniques within the Service Strategy stage, not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of ITIL best practices, and it positions you to successfully complete the associated exam, which is offered on the last day of the course at 3:30 pm.

Please note: The ITIL v3 Foundation certification is required to take the exam at the end of class. Proof of certification must be provided 20 days prior to the start of class. Please e-mail certification information to sarah.gwaltney@ktcs.biz, or fax it to 651-994-4559.

Audience:

• IT operations, technical, or IT management personnel requiring more information about ITIL best practices
• Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT