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Description: |
Learn about process improvements, benefits, and challenges, and get your ITIL Foundation certification. This accredited course introduces the key concepts of each IT Infrastructure Library (ITIL®) function and process for service delivery and service support. In today's competitive business environment, IT innovations have changed the way many companies do business. In fact, IT services are so critical that any lapse instantly affects bottom-line performance. IT is too important - and costly - to leave to chance. On the last day of class, you'll be ready to pass the certification exam, and upon completion of this course, you will be prepared to work within an ITIL framework. The need for a robust IT infrastructure has led to a growing interest in ITIL. ITIL defines a process roadmap for providing customer-centric, cost-justified, business-driven IT services. It defines a holistic process framework that recasts IT from a product developer to a service provider. In this way, IT aligns with the needs of the business by proactively managing all aspects of the production environment. ITIL is internationally recognized as the de facto standard for IT Service Management and is rapidly emerging in the United States with the support of industry leaders such as Microsoft, IBM, Hewlett Packard, Computer Associates, and the IT Service Management Forum (ITSMF). |
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