We offer several different options for this course. Please also see KT-ITIL, KT-2828, KT-2727 and KT-2833 for our other courses. Overview This 3 day ITIL Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by CSME, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs. This course features lectures, discussion, team exercises and quizzes. WHO SHOULD ATTEND Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management. PREREQUISITES None. EXAM An exam voucher number will be emailed to each student by the last day of class. It is the responsibility of the student to schedule their own exam. It is recommended that the exam be taken as close to the end of the class as possible. REFERENCE MATERIAL Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class. |
