Target Audience:

IT managers at all levels who need to perform at a high level in their role as managers of people, processes and projects.

Participants Will Learn:

• How to manage IT professionals
• The difference between leadership and management
• The basics of performance management
• How to delegate effectively to IT professionals
• How to influence staff members, peers, senior IT managers and clients
• How to develop people and improve performance by coaching
• Team decision making and creative thinking· Management challenges in the new millennium
• Communicating with your staff
• The key building blocks of management
• The distinction between management and leadership
• Managing performance year round
• Delegating effectively·
• Influencing others effectively·
• Creating an effective IT Team·
• Dealing effectively with team conflict·
• Problem-solving & decision-making·
• Characteristics of effective coaches·
• Coaching for high performance