Duration: 5 Day Hands-On Lab & Lecture Course  

Learning Credits: 33  

Description

Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 is an instructor-led training course that is presented by Cisco training partners to customers who use Cisco products. This five-day course is designed to help network professionals improve the skills and knowledge that they need to maintain their network and to diagnose and resolve network problems quickly and effectively. It also assists the network professional in preparing for Cisco CCNP® certification. This course is a component of the CCNP curriculum.

The course is designed to teach professionals who work in complex network environments the skills that they need to maintain their networks and to diagnose and resolve network problems quickly and effectively. The course will provide information about troubleshooting and maintaining particular technologies, as well as procedural and organizational aspects of the troubleshooting and maintenance process. A large part of the training will consist of practicing these skills and reinforcing the concepts by putting them to use in a controlled environment. At the end of the course, the students will have increased their skill level and developed a set of best practices that are based on their own experience and the experiences of other students and that they can take back to their organizations.

Objectives

• Upon completing this course, the student will be able to meet these overall objectives:
• Plan and document the most commonly performed maintenance functions in complex enterprise networks
• Develop a troubleshooting process to identify and resolve problems in complex enterprise networks
• Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks
• Practice maintenance procedures and fault resolution in switching-based environments
• Practice maintenance procedures and fault resolution in routing-based environments
• Practice maintenance procedures and fault resolution in a secure infrastructure
• Troubleshoot and maintain integrated, complex enterprise networks

Who Should Attend

The primary audience for this course is as follows:

• Network professionals who want to increase their skill level at maintaining and troubleshooting complex Cisco IP networks. The typical job roles for this type of professional are network engineer, network operations center (NOC) technical support personnel, or help desk technicians.

The secondary audience for this course is as follows:

• Any individual that is involved in network maintenance and support  

Prerequisites

The knowledge and skills that a learner must have before attending this course include the following:

• Cisco CCNA® certification

In addition to CCNA certification, it is recommended that the student have practical experience in installing, operating, and maintaining Cisco routers and switches in an enterprise environment.

• Knowledge of and experience with the implementation and verification of enterprise routing and switching technologies as offered by the Implementing Cisco Switched Networks (SWITCH) and Implementing Cisco IP Routing (ROUTE) courses or equivalent skills and knowledge. This includes knowledge and experience of the following technologies:
• Layer 2 switching
• Private VLANs, VLAN access control lists, port security
• Switch security issues
• Link aggregation protocols
• Spanning Tree Protocol (STP)
• Multiple Spanning Tree (MST)
• Per VLAN Spanning Tree (PVST)
• Per VLAN Rapid Spanning Tree (PVRST)
• Inter-VLAN routing solutions
• First Hop Redundancy Protocols (FHRPs)
• Hot Standby Router Protocol (HSRP)
• Virtual Router Redundancy Protocol (VRRP)
• Gateway Load Balancing Protocol (GLBP)
• Infrastructure support of wireless, VoIP and video
• Branch office operations
• Enhanced Interior Gateway Routing Protocol (EIGRP)
• Open Shortest Path First (OSPF)
• Layer 3 path control
• Redistribution
• External Border Gateway Protocol (EBGP)
• IP version 6 (IPv6) migration