E5050 ITSM Masters™ Class Training - Minneapolis, Minnesota IT MN Technical Financial New York, NY
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ITSM Masters™ Class
Description: 

Please Call for Details.  

  
  Click here to view the Course Outline  
     
Prerequisite: 

It is a mandatory requirement that a candidate has attained the Foundation Certificate in IT Service Management before being able to attempt the "Manager's" examinations.

It is highly recomemended that students have attended our own ITSM Foundations class.  If a student has not then the ITIL-ITSM Foundations "bridge" class is a mandatory prerequisite.

It is highly recommended that the student take advantage of the pre-class preparation program.

  
   
     
Duration: 
10 Days  
     
     

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The general class agenda is as follows:

Week one, Monday to Friday, Service Delivery Best Practice Set

Saturday, 8am-12 noon, Revision session for Service Delivery

Sunday, 9am-12 noon, the ITIL Service Manager examination, Paper 2: Service Delivery

Week two, Monday to Thursday, Service Support Best Practice Set

Friday, 8am-12 noon, Revision session for Service Support

Saturday, 9am- 12 noon, the ITIL Service Manager examination, Paper 1: Service Support

This class requires the completion of an 'Intake' questionnaire to complete registration for the examination.