KT-CXD 104 Citrix XenDesktop 7 Help Desk CXD-104 Training - Minneapolis, Minnesota IT MN Technical Financial New York, NY
Knowledge Transfer Microsoft Certified Silver Training Partner CPLS
Knowledge Transfer is a Microsoft Certified Silver Learning Partner
Oracle University

 

Microsoft Certified Training Partner CTEC
Search for a Course Topic:
Public Courses
Corporate Services & Training
 

 

 



 Course Search
Keyword
Course #
State

 Training Delivery
 
Training Delivery
Custom Curriculum
Course List
Certifications
 
 Main Menu
 
Home
View Courses
Site Index
 
 


Citrix XenDesktop 7 Help Desk CXD-104


Description: 

This Citrix XenDesktop 7 instructor-led course provides Helpdesk representatives with the skills required to effectively troubleshoot and resolve user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues.  Students will leave class with the ability to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary.

Key Skills

Upon successful completion of this course, learners are able to:

  • Complete helpdesk tickets thoroughly with the appropriate documentation
  • Troubleshoot and resolve issues within their scope in a timely manner
  • Escalate issues that are out of scope to the appropriate team/individual
  • Ensure issues are fully resolved and steps are taken to prevent them from reoccurring
  • Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem.

 
Click here to view the Course Outline
     
Prerequisite: 

Who should enroll in this course?

This two-day course is intended for helpdesk representatives that need to support XenDesktop 7 app and desktop users.

Preparatory Recommendations

Before taking this course, Citrix recommends that students have:

  • An understanding of server, desktop and application virtualization concepts
  • Take the free CXD-102 Introduction to Citrix XenDesktop 7 online course
 
   
     
Duration: 
2 Days  
     
     

View Printer Friendly Page

 


To Inquire About Future Classes

Request a class date

if one is not scheduled.