This course runs for a duration of 5 Days.
The class will run daily from 10:00am EST to 6:00pm EST.
Class Location: Virtual LIVE Instructor Led - Virtual Live Classroom.
Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) is a 5 day instructor-led course for system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The AUCCE1 course or equivalent prior experience is a prerequisite for attending this course.
Objectives
Upon completing this course, the learner will be able to meet these overall objectives:
Who Should Attend
The primary audience for this course is as follows:
The knowledge and skills that a learner must have before attending this course are as follows: