Communication Skills Training Classroom Live New York, NY September 08, 2021

Course Overview

Module 1: Building a Foundation

• Harness the power of simple, concise, and direct language 
• Adopt clarity, consistency, timeliness, and additional communication principles in your day-to-day workplace interactions 
• Identify the key steps of the communication process, from developing and explaining an idea to providing or receiving feedback 

Module 2: Setting Clear Communication Goals

• Ask for feedback with clarity 
• Get actionable solutions to your questions and communication challenges 
• Figure out what to say and the best way to say it  
• Create a strong connection when face-to-face communication is missing 

Module 3: Avoiding Communication Breakdowns

• Distinguish valuable communication from small talk  
• Recognize and leverage your role in the communication structure and hierarchy of your organization 
• Identify internal and external factors that impact the effectiveness of your communication  
• Establish and manage channels for feedback  
• Communicate nondefensively while explaining your points or ideas 

Module 4: Translating Across Communication Styles

• Identify the four communication styles (passive, aggressive, passive-aggressive, assertive) and their respective strengths and blind spots 
• Close communication gaps between the different styles  
• Add flexibility to your communication without compromising your identity  

Module 5: Listening for Improved Understanding

• Ask clarifying questions  
• Confirm the message you receive  
• Demonstrate respect, empathy, and sensitivity  
• Adapt to high and low rates of speech 
• Identify different communication volumes  
• Interpret gestures, facial expressions, intonations, posture, use of space, and dress  
• Make and maintain eye contact  

Module 6: Achieving Genuine Communication

• Determine when to speak up and when not to  
• Identify the information that’s appropriate to share 
• Identify your model of behavior and actions to improve it  
• Enhance your message with the appropriate body language   
• Create convincing and believable messages 
• Support your communication through your attitude approach 
• Speak through silence  

Module 7: Communicating Across Cultures and Identities

• Treat cultural differences sensitively  
• Build greater accountability and cultural sensitivity in virtual teams  
• Avoid misunderstandings through cultural awareness  
• Uncover hidden assumptions and cultural biases  
• Recognize communication filters in yourself and others  

Module 8: Working Constructively with Emotions

• Overcome personal communication challenges  
• Express your anger constructively  
• Minimize defensive reactions in others  
• Defuse an emotional situation while maintaining your composure  
• Take responsibility for your emotions