This course runs for a duration of 5 Days.
The class will run daily from 9:00am CST to 5:00pm CST.
Class Location: Knowledge Transfer - Eagan, MN.
About this course
This five-day instructor-led course teaches how to design, plan, and deploy the various voice solutions available with Skype for Business Online and Skype for Business Server 2015. This course will provide you with the knowledge and skills to configure and manage Cloud PBX with PSTN Calling, Cloud PBX with On-Premises PSTN Connectivity, Cloud Connector Edition, and on-premises Enterprise Voice. This course will also provide procedures, guidelines, best practices, and other important considerations that will help you implement, optimize, and troubleshoot Skype for Business Online and Skype for Business Server 2015 voice solutions. This course helps students prepare for Microsoft Exam 70-333 “Deploying Enterprise Voice with Skype for Business 2015.”
Audience profile
This course is intended for IT consultants and telecommunications professionals who design, plan, deploy, and maintain solutions for unified communications (UC) and need to translate business requirements into technical architectures and designs for UC solutions. It is also intended for support staff in charge of maintaining UC solutions. The student should be familiar with Skype for Business Server 2015 or Lync Server 2013 technologies and the telecommunications standards and network components that support the configuration and deployment of Skype for Business architectures.
At course completion
Module 1: Introduction to Voice Workloads
Designing a Skype for Business voice solution requires the understanding of many technologies. With Microsofts latest cloud based voice services, customers now have even more flexibility in deploying a voice solution for their enterprise, but with that flexibility comes further complexities that must be understood. In this module, you will learn about basic VoIP concepts, how they evolved from early telephony technologies, as well as Office 365 services and Microsofts entry into the voice world. You will also learn about on-premises and cloud based voice offerings now available as part of the Skype for Business product set.
Lessons
Lab : Customizing Your Lab Environment
After completing this module, students will be able to:
Module 2: Choose Your Deployment
In this module, you will learn how to plan and assess a network for Skype for Business Server 2015 and Skype for Business Online. You will learn about Skype for Business Online and Skype for Business Server 2015 features and functionality. You will also learn the supported architectures for Skype for Business Online and Skype for Business Server 2015.
Lessons
Lab : Configuring Identity Federation with Office 365
After completing this module, students will be able to:
Module 3: Split Domain Configuration
The goal of this module is to enable students to deploy and configure an environment where users of a domain are split between using Skype for Business Server 2015 and Skype for Business Online. This configuration is referred to as split domain because users are configured in the cloud but leverage on premises PSTN connectivity.
Lessons
Lab : Setting up Split Domain with Skype for Business Online
After completing this module, students will be able to deploy and configure an environment where users of a domain are split between using Skype for Business Server 2015 and Skype for Business Online.
Module 4: Cloud PBX with PSTN Calling
In this module, you will learn about Cloud PBX with PSTN Calling features and conferencing. You will then learn how to deploy and configure PSTN conferencing.
Lessons
Lab : Configuring Cloud PBX with PSTN Calling
After completing this module, students will be able to:
Module 5: Enterprise Voice (On-Premises)
In this module, you will learn to design and implement a dial plan for Skype for Business Enterprise Voice and configure Enterprise Voice settings, including dial plans, voice policy, PSTN usage, voice routes, trunks, and numbering plans for DID and extensions.
Lessons
Lab : Configuring Enterprise Voice
After completing this module, students will be able to:
Module 6: PSTN Connectivity
In this module, you will learn to connect Skype for Business Server 2015 to the PSTN, implement M:N interworking routing, and define a reliable route for calls by using the PSTN.
Lessons
Lab : Configuring Integration with an IP-PBX
After completing this module, students will be able to:
Module 7: Cloud PBX with On-Premises PSTN Connectivity
In this module, you will learn about Cloud PBX with On-Premises PSTN Connectivity architectures and scenarios. You will also learn ExpressRoute, Edge, and client features.
Lessons
Lab : Configuring Cloud PBX with On-Premises PSTN Connectivity
After completing this module, students will be able to:
Module 8: Cloud Connector Edition
In this module, you will learn when Cloud Connector is the right solution for an organization. You will identify Cloud Connector requirements and learn how to deploy and manage Cloud Connector.
Lessons
Lab : Deploying Skype for Business Cloud Connector Edition
After completing this module, students will be able to:
Module 9: Enhanced Calling Features and Device Requirements
In this module, you will explore the various voice features and learn to configure calling features that extend Skype for Business Enterprise Voice functionality. You will also learn how to configure call distribution with response groups and how to make devices location aware with Location Information Service. You will also learn to manage devices in Skype for Business Server 2015.
Lessons
Lab : Configuring Response Groups
Lab : Configuring Location Information Services and Managing Devices
After completing this module, students will be able to:
Module 10: Network RequirementsIn this module, you will learn how to optimize voice communications on a network by planning for network consumption and implementing bandwidth optimizing technologies such as call admission control (CAC), quality of service (QoS), and software defined networks (SDN). You will also learn the media stacks available for Skype for Business Server 2015 and Skype for Business Online.
Lessons
Lab : Managing and Troubleshooting Voice Quality
After completing this module, students will be able to:
Module 11: Monitoring and Usage Reporting
The goal of this module is to equip students with Call Quality Methodology (CQM) and the necessary monitoring tools so that they can effectively define and assert call quality in their enterprises.
Lessons
Lab : Configuring and Using the Call Quality Dashboard
After completing this module, students will be able to:
Module 12: Voice Troubleshooting
The goal of this module is to take students through a range of troubleshooting scenarios and areas, equipping them with the tools and methodology to research, diagnose, and remediate call quality issues.
Lessons
Lab : Troubleshoot Dial Plans, Routing, and Trunks
After completing this module, students will be able to:
Experience with Skype for Business Server 2015 or Lync Server 2013 technologies and familiarity with supported migration scenarios.
Proficiency in planning and deploying Skype for Business Server 2015 and Skype for Business Online solutions for end users, endpoint devices, telephony, audio/video and web conferences, security, high availability, and disaster recovery.
Ability to monitor and troubleshoot Skype for Business Server 2015 at a basic level using Microsoft monitoring and troubleshooting tools (Snooper, centralized logging service (CLS), Key Health Indicators (KHI)).
Proficiency with Active Directory Domain Services, data networks, Azure Active Directory Domain Services, directory synchronization, and telecommunications standards and network components that support the configuration and deployment of Skype for Business architectures.
Familiarity with the requirements and process for integrating Skype for Business Server 2015 with Microsoft Exchange Server and Office 365.
Knowledge of the following technologies: Windows, Windows Server and Hyper-V, QoS, TCP/IP, network load balancing, PowerShell, understanding of Session Initiation Protocol (SIP) (basic telephony concepts including SIP trunking, gateway, and Session Border Controller (SBC) interconnects, and common private branch exchange (PBX) deployment architectures.