IT Management Skills Classroom Live New York, NY July 07, 2021

Course Overview

The Challenge of IT Management

• Transitioning into management with a new management identity
• Adopting best practices for an IT environment
• Fostering a culture of inclusion in a world of diversity

Developing Management Excellence

• Explaining the manager’s need for new concepts of management
• Building managerial competencies
• Applying modern leadership styles that provide value

Managing with Multiple Intelligences

Engaging and controlling your emotions

• Gaining knowledge and insight from the discipline of multiple intelligences
• Leveraging emotional awareness to augment your personal leadership style
  • Empowering your staff for increased success and long-term growth
  • Leading by example

Delegating for Empowerment

Cultivating commitment and accountability

• Inspiring collaborative partnerships
• Working with the strengths of your staff

Following a proven step-by-step process

• Planning your delegation and defining the task
• Assigning the task to individuals or teams
• Determining tracking and follow-up
• Negotiating shared expectations
• Setting ground rules within your team

Facilitating Success for IT Teams

Leveraging team synergy

• Creating a team state of mind
• Facilitating team-building activities

Enhancing team communication

• Applying a three-level model for team building
• Harnessing the power of dynamic and diverse teams
• Cutting across organizational units, time zones and geographic boundaries
• Overcoming the hidden overheard of separation

Reinforcing and Redirecting Performance through Coaching

Managing day-to-day performance

• Selecting suitable performance measures that work in a technical environment
• Applying a continuous appraisal approach
• Strengthening performance by integrating coaching and appraisal techniques

Minimizing disruptions in the workplace

• Recognizing and addressing ineffective performance
• Employing constructive feedback as a means of focusing positive behaviors