ITIL® 4 Foundation Classroom Live Bloomington, MN March 17, 2021

Description

Information technology is at the core of every business in today’s world. The revised ITIL 4 reflects the fast-paced and complex environment we live in, new ways of working, and emerging practices. This expertise is essential for ITSM professionals and a more comprehensive range of professionals working in the digital transformation world.

ITIL 4 Foundation is the entry-level certification, offering learners a general awareness of the key elements, concepts and terminology used in ITIL 4. This certification is aimed at entry-level IT professionals who need a basic understanding of ITIL or would like to progress to higher levels within the ITIL 4 certification scheme. The ITIL 4 Foundation course aims to introduce candidates to modern IT-enabled service management.

By the completion of this course, you will have a deep understanding of how the following incorporate the core of ITIL 4:

• The 7 Guiding Principles
• 4 Dimensions of Service Management
• 34 ITIL Practices
• The new Service Value Chain

ITIL 4 Foundation will teach attendees how to:

• Learn the common language of IT service management
• Understand how value streams increase speed and efficiency
• Consider external and internal perspectives and stakeholders for a holistic approach to value co-creation and service delivery.
• Understand how modern IT and digital service organizations can work more efficiently and effectively
• Adopt and adapt processes and practices in line with an organization’s goals and objectives
• Manage pressure to increase speed to value and speed to market for IT-enabled products and services
• Balance legacy systems while tackling increasingly volatile, uncertain, complex, and ambiguous (VUCA).

Audience

This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.

Objectives

By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Service Value Chain that incorporate the core of ITIL® version 4.