This course runs for a duration of 5 Days.
The class will run daily from 8:30am EST to 5:30pm EST.
Class Location: Virtual LIVE Instructor Led - Virtual Live Classroom.
NOTE: This course is only available by customer request. If you are interested in taking this course, please call 651-905-3729 or submit a request for a date.
In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with the operational support and analysis of services and service delivery. You will cover the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.
The main process and function focus areas of this course include:
The organizational functions focused on in this course include:
Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Certification:
What You'll Learn:
Who Should Attend: