This course runs for a duration of 5 Days.
The class will run daily from 9:00am CST to 5:00pm CST.
Class Location: Bloomington - Bloomington, MN.
NOTE: This course is only available by customer request. If you are interested in taking this course, please call 651-905-3729 or submit a request for a date.
In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with service offerings and agreements as they relate to services and service delivery. You will focus on the operational-level process activities and supporting methods and learn to execute these processes in a practical, hands-on learning environment. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam.
The main process focus areas of this course include:
What You'll Learn
Who Needs to Attend