This course runs for a duration of 3 Days.
The class will run daily from 8:30am EST to 5:00pm EST.
Class Location: Virtual LIVE Instructor Led - Virtual Live Classroom.
NOTE: This course is only available by customer request. If you are interested in taking this course, please call 651-905-3729 or submit a request for a date.
In this course, you will gain an understanding of the overall concepts, processes, policies, and methods associated with the service operation phase of the service lifecycle. You will focus on service operation purpose, principles, processes, activities, functions, enabling technology, and implementation considerations. This course utilizes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam.
The main process focus areas of this course include:
The organizational functions focused on in this course include:
What You'll Learn
Who Needs to Attend