This course runs for a duration of 3 Days.
The class will run daily from 8:30 am CST to 5:30 pm CST.
Class Location: Chicago - Chicago, IL.
NOTE: This course is only available by customer request. If you are interested in taking this course, please call 651-905-3729 or submit a request for a date.
In this course, you will be immersed in the overall concepts associated with the service strategy phase of the service lifecycle. You will get an introduction to the key principles of service strategy, and you will learn about the service strategy processes. You will discover the importance of governance and related frameworks, and you will examine implementation considerations and approaches, including organizational design, the role of technology, and service automation. Through lecture, exercises, and scenario-based exam questions, you'll learn the core disciplines of ITIL best practices.
This course positions you to successfully complete the associated exam.
The main process focus areas of this course include:
Certification:
What You'll Learn
Who Needs to Attend
Course Comments