ITIL Service Lifecycle: Service Transition Classroom Live Bloomington, MN May 22, 2018

Price: $2,495

This course runs for a duration of 3 Days.

The class will run daily from 9:00am CST to 5:00pm CST.

Class Location: Bloomington - Bloomington, MN.

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Description

NOTE: This course is only available by customer request. If you are interested in taking this course, please call 651-905-3729 or submit a request for a date.

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service transition stage of the service lifecycle. You'll focus on service transition purpose, principles, processes, activities, functions, technology, and implementation considerations. Using an engaging case study-based approach, you'll learn the core disciplines of ITIL and you'll prepare to successfully complete the associated exam.

You will be able to take the exam online after completing this course and submitting the necessary information, including your ITIL Foundation certificate, through an online form. The ITIL exam must be completed within 30 days of course completion.

The main process focus areas of this course include:

Transition planning and support
Service asset and configuration management
Change management
Change evaluation
Release and deployment management
Service validation and testing
Knowledge management

What You'll Learn

Importance of service management as a practice concept and service transition principals, purpose, and objectives
How all processes in ITIL service transition interact with other service lifecycle processes
Sub-processes, activities, methods, and functions used in each of the ITIL service transition processes
Roles and responsibilities within ITIL service transition and the activities and functions to achieve operational excellence
How to measure ITIL service transition
Technology and implementation considerations surrounding ITIL service transition
Challenges, critical success factors, and risks associated with ITIL service transition

Who Needs to Attend

IT operations, technical, or IT management personnel requiring more information about ITIL best practices
Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT

Course Overview

1. Service Transition
- Purpose and Objectives
- Scope
- Business Value
- Context
- Processes
2. Service Transition Principles
- Policies
- Define and Implement a Formal Policy
- Implement All Changes to Services
- Adopt a Common Framework and Standards
- Maximize Reuse of Established Processes and Systems
- Align Plans with the Business Needs
- Establish and Maintain Relationships with Stakeholders
- Establish Effective Controls and Disciplines
- Provide Systems for Knowledge Transfer and Decision Support
- Plan Release Packages
- Anticipate and Manage Course Corrections
- Proactively Manage Resources Across Service Transition
- Ensure Early Involvement in the Service Lifecycle
- Provide Assurance of the Quality of the New or Changed Service
- Proactively Improve Quality During the Service Transition
- Optimizing Performance
- Inputs and Outputs by Lifecycle Stage
3. Transition Planning and Support
- Purpose and Objectives
- Scope of Transition Planning and Support
- Business Value
- Policies, Principles, and Basic Concepts
- Activities, Methods, and Techniques
- Triggers, Inputs, and Outputs
- Process Interfaces with Transition Planning and Support
- CSFs and KPIs
- Challenges and Risks
- Roles and Responsibilities
4. Service Asset and Configuration Management
- Purpose and Objectives
- Scope of Service Asset and Configuration Management
- Business Value
- Policies, Principles, and Basic Concepts
- Activities, Methods, and Techniques
- Triggers, Inputs, and Outputs
- Process Interfaces with Service Asset and Configuration Management
- CSFs and KPIs
- Challenges and Risks
- Roles and Responsibilities
5. Change Management
- Purpose and Objectives
- Scope of Change Management
- Business Value
- Policies, Principles, and Basic Concepts
- Activities, Methods, and Techniques
- Triggers, Inputs, and Outputs
- Process Interfaces with Change Management
- CSFs and KPIs
- Challenges and Risks
- Roles and Responsibilities
6. Change Evaluation
- Purpose and Objectives
- Scope of Change Evaluation
- Business Value
- Policies, Principles, and Basic Concepts
- Key Terminology
- Activities, Methods, and Techniques
- Trigger, Inputs, and Outputs
- Process Interfaces with Change Evaluation
- CSFs and KPIs
- Challenges and Risks
- Roles and Responsibilities
7. Release and Deployment Management
- Purpose and Objectives
- Scope of Release and Deployment Management
- Business Value
- Policies and Principles
- Basic Concepts
- Activities, Methods, and Techniques
- Triggers, Inputs, and Outputs
- Process Interfaces with Release and Deployment Management
- CSFs and KPIs
- Challenges and Risks
- Roles and Responsibilities
8. Service Validation and Testing
- Purpose and Objectives
- Scope of Service Validation and Testing
- Business Value
- Policies, Principles, and Basic Concepts
- Activities, Methods, and Techniques
- Trigger, Inputs, and Outputs
- Process Interfaces with Service Validation and Testing
- CSFs and KPIs
- Challenges and Risks
- Roles and Responsibilities
9. Knowledge Management
- Purpose, Objectives, and Scope
- Business Value
- Policies, Principles, and Basic Concepts
- Activities, Methods, and Techniques
- Triggers, Inputs, and Outputs
- Process Interfaces with Knowledge Management
- CSFs and KPIs
- Challenges and Risks
- Roles and Responsibilities
10. Managing People and Organizing for Service Transition
- Managing Communications and Commitment
- Managing Organizational and Stakeholder Change
- Organizational Development
- Functions
- Organizational Context for Transitioning A Service
11. Technology and Implementation Considerations
- Knowledge Management Tools
- Collaboration
- Configuration Management System
- Integrated Approach to Service Transition Processes
- Implementing Service Transition in a Virtual or Cloud Environment
12. Service Transition Challenges, Risks, and CSFs
- Challenges
- Risks
- CSFs
- External Factors
13. Exam Preparation/Mock Exam
14. Exam

Prerequisites

ITIL Foundation Certification (v3 or newer) required
Two years of relevant work experience

Course Comments

This course is worth: 21 PDU's