This course runs for a duration of 5 days.
The class will run daily from 9:00 am CST to 5:00 pm CST.
Class Location: Knowledge Transfer - Eagan, MN.
About This Course
This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
Who Should Attend
The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it. The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.
At Course Completion
After completing this course, students will be able to:
1 - Implementing a Troubleshooting Methodology
2 - Troubleshooting Startup Issues
3 - Troubleshooting Hardware and Device Drivers
4 - Troubleshooting Remote Computers
5 - Resolving Network Connectivity Issues
6 - Troubleshooting Group Policy
7 - Troubleshooting User Settings
8 - Troubleshooting Remote Connectivity
9 - Troubleshooting Resource Access Within a Domain
10 - Troubleshooting Resource Access for Non Domain Member Clients
11 - Troubleshooting Applications
12 - Maintaining Windows 10
13 - Recovering Data and Operating System
Before attending this course, students must have:
Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.