ITIL Foundation

3 Days

Description

ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL® provides a cohesive set of best practice, drawn from the public and private sectors internationally.

The ITIL® Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL®. This course covers the latest version of core ITIL® best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL® 2011 edition. ITIL® is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

Upon completion of the ITIL® Foundation course, students will have “foundational” knowledge of the functions, roles, and processes that span the service lifecycle. Students will be able to correctly:

  • Articulate key concepts
  • Use common terminology
  • Describe overall goals, benefits, activities, and success factors
  • Define concepts in Service Strategy, Service Design, Service Transition, Service operation, and Continual Service Improvement
  • Recommend metrics
  • Discuss the basic cross-functional dependencies for each

Target Audience:

IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services.

Course Student Material:

Students will receive an ITIL® Foundation classroom workbook containing all of the presentation materials, course notes, case study, exam syllabi, and sample exams.

Upcoming Classes

Classroom Live
October 18, 2017

Bloomington, MN
$1,445.00
3 Days    9:00am - 5:00pm
view class details and enroll
Classroom Live
November 15, 2017

Bloomington, MN
$1,445.00
3 Days    9:00am - 5:00pm
view class details and enroll
Classroom Live
December 13, 2017

Bloomington, MN
$1,445.00
3 Days    9:00am - 5:00pm
view class details and enroll
Private Training Available
No date scheduled, don’t see a date that works for you or looking for a private training event, please call 651-905-3729 or submit a request for further information here.
request a private session or new date

Course Overview

  • Introduction
    • ITIL History
    • Introduction To The Service Lifecycle
    • Introduction To Service Management As A Practice
  • Service Strategy
    • Service Strategy Goals
    • Service Strategy Business Value
    • Service Strategy Key Concepts
    • Service Strategy Key Functions and Processes
    • Service Strategy Roles
    • Class Exercises
  • Service Design
    • Service Design Goal
    • Service Design Business Value
    • Service Design Key Concepts
    • Service Design Key Functions and Processes
    • Service Design Roles
    • Class Exercises
  • Service Transition
    • Service Transition Goals
    • Service Transition Business Value
    • Service Transition Key Concepts
    • Service Transition Key Functions and Processes
    • Service Transition Roles
    • Class Exercises
  • Service Operation
    • Service Operation Goals
    • Service Operation Business Value
    • Service Operation Key Concepts
    • Service Operation Key Functions and Processes
    • Service Operation Roles
    • Class Exercises
  • Continual Service Improvement (CSI)
    • Continual Service Improvement Goals
    • Continual Service Improvement Business Value
    • Continual Service Improvement Key Concepts
    • Continual Service Improvement Key Functions and Processes
    • Continual Service Improvement Roles
    • Class Exercises
  • References
    • Glossary
    • Acronym List
    • Bibliography
    • Class Exercises / Practice Exams

Upcoming Classes

Classroom Live
October 18, 2017

Bloomington, MN
$1,445.00
3 Days    9:00am - 5:00pm
view class details and enroll
Classroom Live
November 15, 2017

Bloomington, MN
$1,445.00
3 Days    9:00am - 5:00pm
view class details and enroll
Classroom Live
December 13, 2017

Bloomington, MN
$1,445.00
3 Days    9:00am - 5:00pm
view class details and enroll
Private Training Available
No date scheduled, don’t see a date that works for you or looking for a private training event, please call 651-905-3729 or submit a request for further information here.
request a private session or new date

Prerequisites

There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.

Upcoming Classes

Classroom Live
October 18, 2017

Bloomington, MN
$1,445.00
3 Days    9:00am - 5:00pm
view class details and enroll
Classroom Live
November 15, 2017

Bloomington, MN
$1,445.00
3 Days    9:00am - 5:00pm
view class details and enroll
Classroom Live
December 13, 2017

Bloomington, MN
$1,445.00
3 Days    9:00am - 5:00pm
view class details and enroll
Private Training Available
No date scheduled, don’t see a date that works for you or looking for a private training event, please call 651-905-3729 or submit a request for further information here.
request a private session or new date

Course Comments

Outlines may vary slightly depending on the date of class 

Upcoming Classes

Classroom Live
October 18, 2017

Bloomington, MN
$1,445.00
3 Days    9:00am - 5:00pm
view class details and enroll
Classroom Live
November 15, 2017

Bloomington, MN
$1,445.00
3 Days    9:00am - 5:00pm
view class details and enroll
Classroom Live
December 13, 2017

Bloomington, MN
$1,445.00
3 Days    9:00am - 5:00pm
view class details and enroll
Private Training Available
No date scheduled, don’t see a date that works for you or looking for a private training event, please call 651-905-3729 or submit a request for further information here.
request a private session or new date