CUICAU v1.1 - Cisco Unified Intelligence Center for Advanced Users

4 Days

Description

The Cisco Unified Intelligence Center for Advanced Users v1.1 (CUICAU v1.1) course is a four-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to simplify the task of creating and modifying reports. It also can manage disparate data sources and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

NOTE: If you are intending to take CUICAU, you do not need to take CUICEU, as CUICAU includes the content from CUICEU.

To participate in the hands-on labs in this class, you need to bring a laptop computer with the following:

  • We recommend using at least a Pentium 4 or better and 1 GB of RAM or more.
  • We recommend running Windows XP Professional SP3 or greater (Vista & Windows 7/8).
    Mac & Linux machines are also supported.
  • All PCs require Internet Explorer 7 or greater, Mozilla FireFox, or Google Chrome.
    Note: When testing connectivity, Mozilla & Chrome may not be able to fully complete the tests as intended.
  • All students should have administrator rights to their PCs.
    If you do not have administrator rights to your PC, you at least need permissions to download, install, and run Active-X controls in Internet Explorer or Cisco Any Connect Client.
  • If you are participating in a WebEx event, you should have internet access served by at least a 512K link, a full T1 Connection is recommended.
  • All PCs require the latest Java Runtime Environment, which can be downloaded from www.java.com.

Note: The courseware and lab guide for this course will be provided in a digital format. You can choose to install it onto a Windows PC, Mac, Apple iPad or Android tablet.

Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more)
  • Provide a detailed description and labs of how to create custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) as well as new data sources.
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution

Who Should Attend

The primary audiences for the course are as follows:

  • Cisco technical customers (IT, telephony members, etc.)
  • Cisco technology partners
  • Cisco employees

Upcoming Classes

Virtual Classroom Live
November 06, 2017

$3,295.00
4 Days    9:00am CST - 5:00pm CST
view class details and enroll
Private Training Available
No date scheduled, don’t see a date that works for you or looking for a private training event, please call 651-905-3729 or submit a request for further information here.
request a private session or new date

Course Overview

  • Module 1: Cisco Unified Intelligence Center Overview
    • Lesson 1: Introducing Cisco Unified Intelligence Center
      • Cisco Unified Intelligence Center Primary Goal
      • Cisco Unified Intelligence Center Deployment Models
      • High-Level Architecture
      • Personalizing Reports
      • Operation, Administration, Maintenance, Provisioning
      • Using Cisco Unified Intelligence Center
      • Working with Stock Reports
      • Dashboards
  • Module 2: Cisco Unified Intelligence Center Administration and Security
    • Lesson 1: Managing Users and Security in Cisco Unified Intelligence Center
      • Security Model: Authentication
      • User Security
      • Predefined Cisco Unified Intelligence Center Objects
      • Permissions for Objects
      • Adding a User
      • Adding a User Group
      • Log In the New Users
      • Security Use Cases
      • Best Practices for User Security
  • Module 3: Cisco Unified Intelligence Center Reports
    • Lesson 1: Running Cisco Unified Intelligence Center Reports
      • Real-Time vs. Historical Reports
      • Stock Reporting Templates: Unified CCE
      • Review: Cisco Unified Intelligence Center Deployed with Unified CCE
      • Set Up Unified CCE as a Data Source
      • Run a Unified CCE Stock Report
      • Available Stock Reports: Unified CVP
      • Review: Cisco Unified Intelligence Center Deployed with Cisco Unified CVP
      • Unified CVP Stock Report output
    • Lesson 2: Using Permalinks
      • What Is a Permalink?
      • Report Permalinks
      • Dashboard Permalinks
    • Lesson 3: Modifying Cisco Unified Intelligence Center Stock Reports
      • How Reports Can Be Modified
      • Creating a Copy of a Stock Report
      • Modifying the New Report
  • Module 4: Cisco Unified Intelligence Center Custom Reporting
    • Lesson 1: Creating a New Cisco Unified Intelligence Center Report
      • Knowing Your Data Source
      • Reporting in a Multichannel Environment
      • Creating a New Report
      • Creating a Dashboard
  • Module 5: Cisco Unified Intelligence Center Overview for the Advanced User
    • Lesson 1: Understanding Cisco Unified Intelligence Center Deployment Considerations
      • Skillsets needed for the Advanced User
      • Deployment Models
      • Unified CCE Databases and Data Type Availability
      • What Can Affect the Size of the Solution?
      • Member Nodes
      • Database Replication: Multiple Nodes
      • Operation, Administration, Maintenance, Provisioning
        • Command-Line Interface
        • Additional Considerations
  • Module 6: Cisco Unified Intelligence Center Installation and Administration
    • Lesson 1: Cisco Unified Intelligence Center Security and License Types
      • Licensing
      • Sizing Tool
      • Licensing Compared to Feature Sets
        • Feature Sets Compared
      • Reporting: Template Modification
      • Report and Report Definitions
        • Report Definitions
      • Value Lists and Collections
    • Lesson 2: Installing Cisco Unified Intelligence Center
      • Before You Install Cisco Unified Intelligence Center
        • Understanding the Deployment Model
        • Prerequisites and Important Considerations
        • Installation Wizard Navigation
      • Installation Process
      • Logging into Cisco Unified Intelligence Center
      • Applying the License File
        • Verifying that the File Has Been Applied
      • Define a New Member Node
        • Confirm the New Member
    • Lesson 3: Managing Cisco Unified Intelligence Center Components
      • Cisco Unified Intelligence Center Controller
      • About the Administration Console
        • Administration Console Overview
        • Using the OAMP Administrator Console
        • Administration ConsoleDrawers
      • About Cisco Unified Intelligence Center Super User Roles
        • Super User Role
      • About Devices
        • Device Configuration
        • Device ManagementLogging and Tracing
      • Cluster Configuration Drawer
        • Cluster ConfigurationLicense Management
        • Cluster ConfigurationActive Directory
        • Cluster ConfigurationCisco Unified CCE User Synchronization
        • Setting Up Cisco Unified CCE User Integration
      • Network Management Drawer
        • Cluster ConfigurationReport Scheduler Email Settings Tab
      • Tools Drawer: RTMT
        • Cisco Unified Intelligence Center Security
      • Cisco Unified Communications Solutions Tools from Cisco Unified Intelligence Center
        • Cisco Unified Serviceability
        • Cisco Unified OS Administration
        • Disaster Recovery System
    • Lesson 4: Understanding Cisco Unified Intelligence Center Administration
      • Administration User Management
        • Add a New Super User
        • Configure User
        • Accessing Online Help
        • Help File Contents
        • User Credentials
        • User Security Policy
      • Managing Devices
      • Control Center
      • Report Scheduler Email Settings
      • Cisco Unified CCE User Integration
  • Module 7: Using CUIC Value Lists and Collections
    • Lesson 1: Using Value Lists and Collections
      • What Are Value Lists and Collections?
        • Administering Value Lists and Collections
        • Creating a Value List
        • A Populated Value List
      • Associate a Value List with a Report: Database Query
      • Cisco Unified Intelligence Center Query Types
      • Associate a Value List with a Report: Anonymous Block or Stored Procedure
      • Create a Collection
      • Collection Types
      • Management and Security
        • Value List Security
        • Collection Security
  • Module 8: Cisco Unified Intelligence Center Custom Reporting
    • Lesson 1: Understanding Cisco Unified CCE Key Concepts
      • WebView vs. Cisco Unified Intelligence Center
        • Cisco Unified Intelligence Center Deployed with Unified CCE
      • Characteristics of Unified CCE Data
      • Why Report Data Can Differ
      • Importance of Configuration and Scripting
    • Lesson 2: Using Report Definitions
      • Report Definitions and Reports
        • Managing Report Definitions
        • Manage Report Definition Categories
        • Create a Report Definition Category
        • Delete a Report Definition Category
      • Create a Report Definition
        • Report Definition Editor
        • Report Definition Editor Toward the Data Source
        • Report Definition EditorFields
        • Report Definition EditorFields: Edit Properties
        • Report Definition EditorFields: Edit Formatting
        • Report Definition EditorFields: Drill Down
        • Report Definition EditorCreate Formula Fields
        • Report Definition EditorCreate Filter Fields
        • Report Definition EditorParameters
        • Report Definition EditorProperties
      • Get to know your Database Schema
      • Creating a New Report Definition and Report
    • Lesson 3: Searching Call Detail Records
      • Call Detail Records
      • Importing a Report
        • Report Output
      • Exporting a Report
        • Exporting a Report View
  • Lab Outline
    • Lab 2-1: Managing Users and Security in Cisco Unified Intelligence Center
    • Lab 3-1: Running a Stock Report
    • Lab 3-3: Creating Permalinks
    • Lab 3-4: Modifying a Stock Report
    • Lab 4-1: Creating a New Report
    • Lab 6-2: Verifying Installation of the Unified Intelligence Center Controller and Navigating OAMP
    • Lab 7-1: Creating Value Lists and Collections
    • Lab 8-2: Creating a Simple Report Definition and a custom report
    • Lab 8-3: Searching Call Detail Records

Upcoming Classes

Virtual Classroom Live
November 06, 2017

$3,295.00
4 Days    9:00am CST - 5:00pm CST
view class details and enroll
Private Training Available
No date scheduled, don’t see a date that works for you or looking for a private training event, please call 651-905-3729 or submit a request for further information here.
request a private session or new date

Prerequisites

The knowledge and skills that a learner should have before attending this course are as follows:

  • A working knowledge of Cisco Unified Contact Center Enterprise is desirable.
  • A working knowledge of contact center operations is desirable.

Upcoming Classes

Virtual Classroom Live
November 06, 2017

$3,295.00
4 Days    9:00am CST - 5:00pm CST
view class details and enroll
Private Training Available
No date scheduled, don’t see a date that works for you or looking for a private training event, please call 651-905-3729 or submit a request for further information here.
request a private session or new date