CVPI Cisco Unified Customer Voice Portal Implementation

5 Days

Description

Duration: 5 Day Hands-On Lab & Lecture Course  

Learning Credits: 37  

Description

Cisco Unified Voice Portal Implementation (CVPI) 7.0 is a hands-on, instructor-led course that covers the tasks necessary for the operation, administration, maintenance and provisioning (Ops Console) of Unified CVP as it is installed in a comprehensive Intelligent Contact manager Enterprise (ICME) environment. Lab exercises address the configuration of all CVP 7.0 product components as well as external components including gateways, gatekeepers, Unified Communications Manager (formerly known as CallManager), ICM and CVP studio so as to properly interface with CVP. The course addresses CVP serviceability issues such as troubleshooting, redundancy, failover and remote monitoring. The purpose of the course is to enable a student to achieve working-level competency on CVP 7.0.

Objectives

  • Explain the components, functions and call flow of a CVP solution when deployed in either a standalone or comprehensive model
  • Group, summarize and complete the steps necessary to configure a functional Unified CVP comprehensive deployment model with Unified ICME
  • Demonstrate use of 6 Unified ICME MicroApps available to support caller interaction with Unified CVP
  • Demonstrate setup and configuration of Unified CVP components to support Automatic Speech Recognition (ASR) and Text To Speech (TTS)
  • Configure Unified CVP Comprehensive solution to support subsequent transfer and queuing
  • Associate VoiceXML as a technology and the benefits it provides to Unified CVP
  • Install and configure the CVP VoiceXML Solution for Unified CVP
  • Define and discuss security and reporting as it relates to a Unified CVP Solution
  • Define High Availability (HA) solutions including Diagnostics and Troubleshooting as it relates to a Unified CVP Comprehensive solutions

Who Should Attend

Individuals with telephony or data networking background who are familiar with the network infrastructure and IP communications components on which Cisco Unified CVP will be implemented.

 

 

No Upcoming Public Classes

There are currently no public events available for this course. However, you can submit a request for a new date and we will try our best to get you into a CVPI Cisco Unified Customer Voice Portal Implementation class.

Private Training Available
No date scheduled, don’t see a date that works for you or looking for a private training event, please call 651-905-3729 or submit a request for further information here.
request a private session or new date

Course Overview

Module 1: Cisco Unified CVP Technical Overview

  • Lesson 1: Cisco Unified CVP Overview
  • Lesson 2: Components, Capabilities and Licensing
  • Lesson 3: Deployment Models and Call Flow
  • Lesson 4: Management and Reporting

Module 2: Cisco Unified CVP Comprehensive

  • Lesson 1: Cisco Unified CVP Comprehensive Overview
  • Lesson 2: Cisco Unified CVP Software Installation and Configuration
  • Lesson 3: Cisco IOS Voice Browser Configuration for Cisco Unified CVP
  • Lesson 4: Cisco Unified ICM Enterprise Configuration for Cisco Unified CVP
  • Lesson 5: Cisco Unified Communications Manager Configuration for Cisco Unified CVP

Module 3: Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP

  • Lesson 1: Scripting Overview
  • Lesson 2: Cisco Unified ICM Enterprise Scripting Micro-Applications
  • Lesson 3: Advanced Speech
  • Lesson 4: Advanced Cisco Unified ICM Enterprise Scripting Micro-Applications
  • Lesson 5: Subsequent Transfers and Queuing Calls

Module 4: Cisco Unified CVP VXML Solution

  • Lesson 1: VoiceXML Overview
  • Lesson 2: VoiceXML Installation and Configuration

Module 5: Events, Log Files, and Reporting

  • Lesson 1: Cisco Unified CVP Reporting
  • Lesson 2: Events and Log Files

Module 6: Failover, Diagnostics, and Troubleshooting

  • Lesson 1: Failover and High Availability
  • Lesson 2: Troubleshooting

Lab Outline

  • Labs 1-1 through 1-3: Familiarization with Cisco Unified CVP
  • Labs 2-1 and 2-2: Cisco Unified CVP Comprehensive Part 1
  • Labs 2-3 and 2-4: Cisco Unified CVP Comprehensive Part 2
  • Labs 3-1 through 3-4: Cisco Unified ICM Enterprise Scripting for Cisco Unified CVP
  • Lab 4-1 through 4-3: VoiceXML Solution for Cisco Unified CVP
  • Lab 5-1: Reporting Database and Backup
  • Lab 6-1: Troubleshooting Cisco Unified CVP

No Upcoming Public Classes

There are currently no public events available for this course. However, you can submit a request for a new date and we will try our best to get you into a CVPI Cisco Unified Customer Voice Portal Implementation class.

Private Training Available
No date scheduled, don’t see a date that works for you or looking for a private training event, please call 651-905-3729 or submit a request for further information here.
request a private session or new date

Prerequisites

Prerequisites

  • Interconnecting Cisco Network Devices (ICND1 and 2)
  • Cisco IP Telephony Part I (CIPT1)
  • Implementing Cisco Voice Gateways and Gatekeepers (GWGK)
  • Cisco Intelligent Contact manager Product Training (ICMPT 1, ICMPT 2)
  • Telephony Experience  IP and Legacy
  • Contact Center Experience
  • Basic Networking Knowledge
  • Cisco IOS CLI Familiarity
  • Working Knowledge of Cisco Unified Communications Manager
  • Gateway and Gatekeeper for H.323 Networks
  • Microsoft Windows 2003 Server

No Upcoming Public Classes

There are currently no public events available for this course. However, you can submit a request for a new date and we will try our best to get you into a CVPI Cisco Unified Customer Voice Portal Implementation class.

Private Training Available
No date scheduled, don’t see a date that works for you or looking for a private training event, please call 651-905-3729 or submit a request for further information here.
request a private session or new date