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What You'll Learn - Service Management as a practice and Service Strategy principles, purpose, and objective
- How all Service Strategy processes interact with other Service Lifecycle processes
- Activities, methods, and functions used in each of the Service Strategy processes
- Roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence
- How to measure Service Strategy performance
- Technology and implementation requirements in support of Service Strategy
- Challenges, critical success factors, and risks related with Service Strategy
Course Outline - Introduction and Service Strategy Principles
- Defining Services and Market Spaces
- Conducting Strategic Assessments
- Financial Management
- Service Portfolio Management
- Managing Demand
- Driving Strategy through the Service Lifecycle
- Critical Success Factors and Risks
- Exam Preparation/Mock Exam
- Exam
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