ITIL Practitioner: Release and Control Management Overview
Day 1
Review FD knowledge
Short explanation on ITIL training possibilities
Exam specifications
Theory on the importance of the combination of Configuration Management, Change Management, and Release Management
Practical assignment and reading the case study on the Pen Company
Day 2
Theory of Configuration Management
Practical assignment based on the case study of the Pen Company, regarding Configuration Management (Practical Assignment 4: Review of the CMDB and improvement of procedures)
Day 3
Theory of Change Management
Relationship of the Release and Control processes to other Service Management processes
Day 4
Theory of Release Management
Practical assignment on Release Management based on a case study
Day 5
Theory of the advantages of a combined approach to the processes
