The major learning objectives for the workshop include:

• How does matrix management differ from the traditional vertical approach to managing?
• What structures need to be in place to make an organization customer focused? What would those structures look like in practice?
• How do you create alignment across an organization?
• How do you optimize the right things? How does a matrix work for business processes? for projects?
• What changes are needed in leadership? in accountability? in performance management?

Typical Agenda

• Introductions
• The Old Vertical Model - Why it's obsolete
• Exercise - Identification of Organizational Issues
• Principles of Matrix Management - The theory and why it works
• Structuring the horizontal dimension - why a structure is needed, how to create one, how steering councils function, how does governance work in the horizontal dimension, how is strategy deployed down through the horizontal dimension
• Assessment Questions, Solutions to Organizational Issues
• Aligning the organization around the horizontal - goal setting, performance management, new accountability, partnership relationships (customer/supplier, boss/subordinate), applied accountability
• Assessment Questions, Solutions to Organizational Issues
• Optimizing the organization - reducing complexity, effectiveness redefined, efficiency redefined, managing bottlenecks, project optimization, business process optimization
• Assessment Questions, Solutions to Organizational Issues
• Mapping the horizontal dimension
• Changes in leadership required in a matrix - collaborative leadership, collaborative methods, leading without authority, project leadership, issues of control
• Final Assessment Questions, Solutions to Organizational Issues