1. Review of Interpersonal Communication Basic Skills

• Communication Model
• Nonverbal Communication
• Active Listening
• Barriers/Filters
• Know Your Audience

2. Other Communication Types

• Small Group
• Organizational

3. Understanding Communication and Personality Styles

4. Building Trust and Rapport

5. Developing Business Conversation Skills

6. Being Persuasive: Selling Your Ideas

7. Understanding and Using Emotional Intelligence

8. Resolving Conflict

9. Stages of Group Development

10. Effective Facilitation

11. Are You Assertive, Aggressive, or Neither?

12. Communicating Across the Organization

13. Communication Ethics