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Business Processes: What, Why, and How to Document Overview


Opening/Welcome

  • Introductions
  • Objectives/Agenda

Defining Process

  • Task vs. Process
  • Process Types
  • Process Characteristics
  • Process Owners
  • Organizational View Models
  • Input-Output-Model

Documentation

  • Flowcharting Basics
  • Standard/Basic Flowcharts
  • Cross-functional Flowcharts
  • Flowcharting Symbols
  • Guidelines
  • Documenting Options
  • Work Instructions

Benefits and Pitfalls

 

 

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