Course Introduction

Module 1: Cisco Unified Messaging Overview

• Lesson 1: Introducing Cisco Unity
• Lesson 2: Understanding Unified Messaging Integrations
• Lesson 3: Understanding Cisco Unity Standard System Features
• Lesson 4: Understanding Cisco Unity Standard User Features
• Lesson 5: Understanding Cisco Unity Optional Features

Module 2: Cisco Unity Connection Overview

• Lesson 1: Introducing Cisco Unity Connection
• Lesson 2: Positioning Cisco Unity Connection
• Lesson 3: Understanding Cisco Unity Connection Integrations
• Lesson 4: Understanding Unity Connection Standard Features
• Lesson 5: Understanding Cisco Unity Connection Optional Features

Module 3: Cisco Unified Messaging General Setup

• Lesson 1: Using Cisco Unity
• Lesson 2: Using the Cisco Unity Administrator
• Lesson 3: Setting Up Cisco Unity

Module 4: Cisco Unified Messaging Subscriber Configuration

• Lesson 1: Configuring Global Subscriber Settings
• Lesson 2: Configuring Subscriber Accounts and Settings
• Lesson 3: Using Call Handlers and Interview Handlers

Module 5: Cisco Unified Messaging System Monitoring and Maintenance

• Lesson 1: Monitoring a Cisco Unified Messaging System
• Lesson 2: Maintaining a Cisco Unified Messaging System
• Lesson 3: Managing Unified Messaging System Reporting

Course Introduction

Module 1: Cisco Unified Messaging System Hardware

• Lesson 1: Unified Messaging Server Hardware Lesson 2: Unified Messaging Voice Boards

Module 2: Cisco Unified Messaging System Software

• Lesson 1: Unified Messaging Architecture
• Lesson 2: Installing Cisco Unity Messaging Software
• Lesson 3: Upgrading Cisco Unified Messaging Software

Module 3: Cisco Unity Connection Overview

• Lesson 1: Defining Cisco Unity Connection Server Hardware 
• Lesson 2: Defining Cisco Unity Connection Architecture and Software 

Module 4: Unified Messaging Integrations

• Lesson 1: Cisco Unified Messaging Integrations
• Lesson 2: Integrating Cisco Unity with Cisco Unified Communications Manager

Module 5: Unified Messaging Networking

• Lesson 1: Cisco Unity Networking Overview
• Lesson 2: Message Transfer and Directory Replication
• Lesson 3: Understanding Networking Subscribers
• Lesson 4: Understanding Digital Networking
• Lesson 5: Understanding VPIM Networking
• Lesson 6: Understanding AMIS Networking
• Lesson 7: Understanding Cisco Unity Bridge Networking

Module 6: Unified Messaging Maintenance and Utilities

• Lesson 1: Cisco Unity Administration Tools
• Lesson 2: Cisco Unity Audio Management Tools
• Lesson 3: Cisco Unity Diagnostic Tools
• Lesson 4: Cisco Unity Switch Integration Tools
• Lesson 5: Disaster Recovery and Cisco Unity
• Lesson 6: Providing Redundancy: Implementing Failover in Cisco Unity

Lab Outline

• Lab Exercise 3-1: Setting up Cisco Unity
• Lab Exercise 4-1: Preparing to Add Subscribers
• Lab Exercise 4-2: Working with Subscribers
• Lab Exercise 4-3: Creating an Audiotext Application
• Lab Exercise 4-4: Configuring Emergency Dial-Outs
• Lab Exercise 4-5: Using the Cisco Unity Message Monitor
• Lab Exercise 4-6: Enabling Voice Recognition
• Lab Exercise 5-1: Performing Unity System Monitoring and Maintenance
• Lab Exercise 2-1: Installing Cisco Unified Messaging Software for Exchange
• Lab Exercise 2-2: Installing Cisco Unified Messaging Software for Domino
• Lab Exercise 5-1: Configuring Digital Networking
• Lab Exercise 5-2: Configuring Touch-Tone Transferring and Cross-Box Login Between Cisco Unity Servers
• Lab Exercise 5-3: Configuring VPIM Networking (Optional Instructor Demonstration)