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Course Introduction - Overview
- Course Goal and Objectives
- Course Flow
- Additional References
- Your Training Curriculum
Module 1: A Methodology and Tools for Troubleshooting Cisco Unified Communications Systems - Lesson 1: Introducing Cisco Unified Communications Systems Troubleshooting
- Lesson 2: Understanding Troubleshooting Methodology in Cisco Unified Communications Systems
- Lesson 3: Gathering Information for Troubleshooting
Module 2: Troubleshoot Cisco Unified CallManager-Related Issues - Lesson 1: Troubleshooting Common Endpoint Registration Issues
- Lesson 2: Troubleshooting Cisco Unified CallManager Availability Issues
- Lesson 3: Troubleshooting Cisco Unified CallManager Security Issues
- Lesson 4: Troubleshooting Database Replication Issues
- Lesson 5: Troubleshooting LDAP Replication Issues
- Lesson 6: Troubleshooting Common Gateway Registration Issues
Module 3: Troubleshoot Call Setup Issues - Lesson 1: Introducing Call Setup Issues and Causes
- Lesson 2: Troubleshooting On-Premises Single-Site Calling Issues
- Lesson 3: Troubleshooting Offsite Call Issues
- Lesson 4: Troubleshooting Intercluster Dial Plan Issues
- Lesson 5: Troubleshooting Gatekeepers in a Cisco Unified Communications System
Module 4: Troubleshoot Voice and Video Quality Issues - Lesson 1: Defining Common Voice and Video Quality Issues
- Lesson 2: Troubleshooting VoIP Quality Problems
- Lesson 3: Troubleshooting Echo
- Lesson 4: Troubleshooting Quality Problems of Cisco Unified Video Advantage
- Module 5: Application Integration and Media Resource Issues
- Lesson 1: Troubleshooting Common Cisco Unity Integration Issues
- Lesson 2: Troubleshooting CTI Issues
- Lesson 3: Troubleshooting Media Resources
Lab Outline - Lab 1-1: Lab Discovery and Phone Configuration
- Lab 1-2 Using TUC Tools
- Lab 2-1: Trouble Ticket 1
- Lab 2-2: Trouble Ticket 2
- Lab 2-3: Trouble Ticket 3
- Lab 2-4: Trouble Ticket 4
- Case Study 2-5: Troubleshoot LDAP Synchronization Issues for Cisco Unified CallManager Release 4.1(3)
- Lab 2-6: Trouble Ticket 6
- Case Study 2-7: Troubleshoot Database Replication Issues for Cisco Unified CallManager Release 4.x
- Lab 2-8: Trouble Ticket 8
- Lab 3-1: Trouble Ticket 1
- Lab 3-2: Trouble Ticket 2
- Lab 3-3: Trouble Ticket 3
- Lab 3-4: Trouble Ticket 4
- Lab 3-5: Trouble Ticket 5
- Lab 3-6: Trouble Ticket 6
- Lab 3-7: Trouble Ticket 7
- Lab 3-8: Trouble Ticket 8
- Lab 3-9; Trouble Ticket 9
- Lab 3-10, Trouble Ticket 10
- Lab 4-1: Trouble Ticket 1
- Lab 4-2: Trouble Ticket 2
- Lab 4-3: Trouble Ticket 3
- Lab 4-4: Trouble Ticket 4
- Lab 5-1: Trouble Ticket 1
- Lab 5-2: Trouble Ticket 2
- Lab 5-3: Trouble Ticket 3
- Lab 5-4: Trouble Ticket 4
- Lab 5-5: Trouble Ticket 5
- Lab 5-6: Trouble Ticket 6
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