COURSE DESCRIPTION This 5 day program in a Certificate in ITIL V3 Service Management - Managing Across the Lifecycle. This certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices. The Managing Across the Lifecycle subject areas are: - Introduction to IT Service Management Business & Managerial Issues
- Managing the Planning and Implementation of IT Service Management
- Management of Strategic Change
- Risk Management
- Managerial Functions
- Understanding Organizational Challenges
- Lifecycle Project Assessment
- Understanding Complementary Industry Guidance
PMI Continuing Certification Requirements (CCR) Information: To Request PDUs use Registered Education Provider (REP) No: 2626 Professional Development Units (PDUs): 35 WHO SHOULD ATTEND The Managing Across the Lifecycle program will be of interest to candidates who wish to complete the Lifecycle and Capability streams that will enable them to obtain an ITIL® Expert certification in IT service management. EXAM An exam voucher number will be emailed to each student by the last day of class. It is the responsibility of the student to schedule their own exam. It is recommended that the exam be taken as close to the end of the class as possible. REFERENCE MATERIAL Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class. CREDITS EARNED 5 ITIL Expert Credits 38 PDU Credits |
