This course runs for a duration of 5 Days.
The class will run daily from 10 AM ET to 6 PM ET.
Class Location: Virtual LIVE Instructor Led - Virtual Live Classroom.
Administering Cisco Unified Communications Manager (ACUCM with AUC) is a training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration.
This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. This UC training course focuses on Cisco Unified Communications Manager v12 x. All labs are using CUCM v12.x.
This online Cisco IT class includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.
Our online Cisco training course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.
Administering Cisco Unity Connection (AUC) describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection system.
Students that require skills beyond administration where engineering, integration, and networking skills are required should consider the Implementing Cisco Unity Connection (IUC) course.
Upon completion of this course, students will be able to:
The primary audiences for this course are:
The secondary audience includes:
Module 1: Introduction to IP Telephony
Lesson 1: Exploring IP Telephony
Lesson 2: Describing Deployment Models
Lesson 3: Understanding Advanced Multisite Features
Module 2: Defining the Basic Configuration
Lesson 1: Logging In to Cisco Unified Communications Manager
Lesson 2: Examining Basic Server Configuration
Lesson 3: Describing Multilevel Administration
Lesson 4: Configuring DRS Backup and Restore Procedures
Module 3: User Administration
Lesson 1: Understanding User Configuration
Module 4: Exploring Phone Registration and Cisco Unified IP Phones
Lesson 1: Configuring System Parameters
Lesson 2: Supporting Cisco Unified IP Phones
Lesson 3: Exploring Phone Registration and IP Phone Communications
Lesson 4: Utilizing the Bulk Administration Tool (BAT)
Overview of Cisco Unified Communications Manager BAT
Module 5: Basic Route Plan Configuration
Lesson 1: Implementing Dial Plan Connectivity
Lesson 2: Creating Route Plans
Module 6: Route Filters and Digit Manipulation
Lesson 1: Configuring Translation Patterns and Route Filters
To fully benefit from this course, students should have the following prerequisite skills and knowledge:
