This course runs for a duration of 5 Days.
The class will run daily from 10 AM ET to 6 PM ET.
Class Location: Virtual LIVE Instructor Led - Virtual Live Classroom.
Administering Cisco Unified Communications Manager (ACUCM with AUC) is a training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration.
This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. This UC training course focuses on Cisco Unified Communications Manager v12 x. All labs are using CUCM v12.x.
This online Cisco IT class includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.
Our online Cisco training course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.
Administering Cisco Unity Connection (AUC) describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection system.
Students that require skills beyond administration where engineering, integration, and networking skills are required should consider the Implementing Cisco Unity Connection (IUC) course.
Upon completion of this course, students will be able to:
The primary audiences for this course are:
The secondary audience includes:
ACUCM Course Outline:
Module 1: Introduction to IP Telephony
Module 2: Defining the Basic Configuration
Module 3: User Administration
Module 4: Exploring Phone Registration and Cisco Unified IP Phones
Module 5: Basic Route Plan Configuration
Module 6: Route Filters and Digit Manipulation
Module 7: Class of Control
Module 8: Understanding Media Resources
Module 9: Features and Services
ACUCM v10.x Lab Outline
AUC Course Outline
Module 1: Introduction to Cisco Unity Connection
Module 2: Configuration of Users and Contacts
Module 3: Implementation of Features
Module 4: Use of Cisco Unity Connection Applications, Tools and Reports
AUC v10.x Lab Outline
To fully benefit from this course, students should have the following prerequisite skills and knowledge: