This course runs for a duration of 5 Days.
The class will run daily from 8 AM CT to 4 PM CT.
Class Location: Virtual LIVE Instructor Led - Virtual Live Classroom.
Includes Exam Voucher
CompTIA A+ Certification Prep (Exam 220-1201 & 220-1202) course equips participants with essential skills to install, configure, and maintain computer systems, mobile devices, and software. It covers troubleshooting, cybersecurity, and customer support, along with an understanding of cloud technologies, virtualization, and multi-OS environments in corporate settings.
Course Objectives
This training prepares you to support and troubleshoot modern devices, systems, and networks in real-world environments. You'll gain the skills employers demand for frontline IT support roles. After completing the training, you’ll be ready to pass the two exams required for the CompTIA A+ credential.
By the end of this course, you will be able to:
Who Should Attend?
1. What Does an IT Specialist Do
The Hero of Problem Solving
The Troubleshooting Methodology
Additional Resources
Module Quiz
2. Installing Motherboards and Connectors
Cables and Connectors
Motherboards
Legacy Cables
Additional Resources
Module Quiz
3. Installing System Devices
Power Supplies and Cooling
Storage Devices
System Memory
CPUs
Challenge Lab: Troubleshoot Memory
Additional Resources
Module Quiz
4. Troubleshooting PC Hardware
BIOS and UEFI
Power and Disk Issues
System and Display Issues
Lab: Troubleshoot GPU
Additional Resources
Module Quiz
Checkpoint Review
5. Comparing Local Networking Hardware
Network Types
Networking Hardware
Lab: Connect Patch Panel Cables
Network Cable Types
Wireless Networking Types
Additional Resources
Module Quiz
6. Configuring Network Addressing and Internet Connections
Internet Connection Types
TCP/IP Concepts
Network Communications
Network Configuration Concepts
Challenge Lab: Install a SOHO Network
Additional Resources
Module Quiz
7. Supporting Network Services
Networked Host Services
Internet and Embedded Appliances
Troubleshoot Networks
Additional Resources
Module Quiz
Checkpoint Review
8. Summarizing Virtualization and Cloud Concepts
Client-Side Virtualization
Cloud Concepts
Additional Resources
Module Quiz
9. Supporting Mobile Devices
Mobile Devices and Peripherals
Laptop Hardware
Troubleshoot Mobile Devices
Challenge Lab: Mobile Hardware Support
Additional Resources
Module Quiz
10. Supporting Print Devices
Printers and Multifunction Devices
Print Device Maintenance
Troubleshoot Print Devices
Additional Resources
Module Quiz
Checkpoint Review
11. Managing Support Procedures
Documentation
Professional Communication
Types of Operating Systems
Additional Resources
Module Quiz
12. Configuring Windows
Windows User Settings
Windows System Settings
Install and Configure Applications
Cloud-Based Applications
Additional Resources
Module Quiz
13. Managing Windows
Use Management Consoles
Command-Line Tools
Windows Networking
Additional Resources
Module Quiz
14. Supporting Windows
Troubleshoot Windows Networking
Remote Access Technologies
Performance and Troubleshooting Tools
Troubleshoot Windows OS Problems
Additional Resources
Module Quiz
15. Securing Windows
Logical Security Concepts
Windows Security Settings
Windows Shares
Additional Resources
Module Quiz
16. Installing Operating Systems
Windows Editions
OS Installations and Upgrades
Additional Resources
Module Quiz
17. Supporting Other OS
Linux Features
Package and Network Management
macOS Features
Additional Resources
Module Quiz
Checkpoint Review
18. Configuring SOHO Network Security
Attacks, Threats, and Vulnerabilities
Wireless Security Protocols
SOHO Router Security
Additional Security Measures
Additional Resources
Module Quiz
19. Managing Security Settings
Account Security
Workstation Security
Browser Security
Troubleshoot Workstation Security
Additional Resources
Module Quiz
20. Supporting Mobile Software
Mobile OS Security
Troubleshoot Mobile OS and App Software
Troubleshoot Mobile OS and App Security
Additional Resources
Module Quiz
Checkpoint Review
21. Using Data Security
Data Backup and Recovery
Data Handling Best Practices
Artificial Intelligence
Additional Resources
Module Quiz
22. Implementing Operational Procedures
Change and Inventory Management
Common Safety and Environmental Procedures
Scripting Basics
Additional Resources
Module Quiz
Checkpoint Review
