This course runs for a duration of 5 Days.
The class will run daily from 9:00am EST to 5:00pm EST.
Class Location: Virtual LIVE Instructor Led - Virtual Live Classroom.
NOTE: This course is only available by customer request. If you are interested in taking this course, please call 651-905-3729 or submit a request for a date.
Troubleshooting Cisco IP Telephony Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.
Course Objectives:
Upon completing this course, you will be able to meet these objectives:
Who should attend:
The primary target audiences for the course are:
Secondary audiences are:
Module 1: Introduction to Troubleshooting Cisco Collaboration Systems Solutions
Module 2: Cisco Unified Communications Manager Troubleshooting
Module 3: Cisco VCS Troubleshooting
Module 4: Call Setup Issues
Module 5: ILS and GDPR Issues
Module 6: Cisco Unified Communications Manager Mobility Issues
Module 7: Cisco TelePresence Management Suite Issues
Module 8: Voice Quality and Media Resources Issues
Labs