This course runs for a duration of 1 Day.
The class will run daily from 8 AM CT to 4 PM CT.
Class Location: Virtual LIVE Instructor Led - Virtual Live Classroom.
The ITIL® (Version 5) Foundation BRIDGE Training course is designed for professionals who already hold ITIL 4 certification and need to transition efficiently to ITIL (Version 5). The course focuses exclusively on the new, changed, and expanded concepts introduced in ITIL (Version 5) and does not repeat unchanged ITIL 4 materials.
You will gain the knowledge required to pass the ITIL (Version 5) Foundation certification exam while understanding how ITIL has evolved to support modern digital products and service management, including data-driven decision-making, value streams, and AI-enabled ways of working. The course emphasizes practical understanding and organizational relevance, enabling immediate application of ITIL (Version 5) concepts.
Who Should Attend?
ITIL® 4 certification holders, at any level who want a quick and easy way to understand the key enhancements in ITIL® (Version 5) Foundation.
Module 1: Key Concepts of Digital Product and Service Management
Differences between ITIL 4 and ITIL (Version 5)
Digital products and digital services
Product and Service Lifecycle model
Value, outcomes, costs, risks
Utility, warranty, sustainability, user experience
Module 2: Service Relationships
Organizations, service providers, service consumers, and digital product vendors
Service relationship types
Service offerings and service journeys
Roles: sponsor, customer, user
Service quality, service levels, and SLAs
Module 3: The ITIL Value System
Components of the ITIL Value System
Purpose and value co-creation
Relationship between value system elements
Module 4: Governance
Purpose and role of governance
Governance of digital technology
Governance activities: evaluate, direct, monitor
Module 5: ITIL Guiding Principles
Overview of the seven guiding principles
Applying principles in different contexts
Interaction of principles and feedback
Module 6: Value Chain and ITIL Management Practices
Product and Service Lifecycle activities
Discover, design, acquire, build, transition, operate, deliver, support
Role of management practices
ITIL Official Practice Guides
Module 7: Value Streams: Mapping and Management
Core and enabling value streams
Value stream mapping
Value stream management
Workflow optimization and complexity thinking
Module 8: Continual Improvement
Continual Improvement Model
Role of continual improvement in ITIL
Applying improvement across the value system
Module 9: The ITIL Four Dimensions of Product and Service Management
Organizations and people
Information and technology
Partners and suppliers
Value streams and processes
External and internal influencing factors
Module 10: ITIL and AI
AI, GenAI, and agentic AI concepts
AI support across lifecycle activities
ITIL AI Capability Model
AI governance considerations
Module 11: ITIL and Other Frameworks
ITIL and DevOps
ITIL and PRINCE2
Any ITIL® 4 certificate (excluding Cloud / Sustainability)
Course Comments
Add the Membership above and receive these additional benefits:
1 Free Exam Retake
Introduction to ITIL eBook
What Is Included
Earn 7 PDUs from Live Instructor-Led Sessions
Live, Scheduled Course Delivered via Webinar Platform
Expert Instructor with Real-World & Teaching Experience
Course is Guaranteed to Run: We’ll Never Cancel a Course
Option to Reschedule Course (conditions apply)
Option to Retake the Course for FREE (conditions apply)