This course runs for a duration of 3 Days.
The class will run daily from 11:30am EST to 8:30pm EST.
Class Location: Virtual LIVE Instructor Led - Virtual Live Classroom.
NOTE: This course is only available by customer request. If you are interested in taking this course, please call 651-905-3729 or submit a request for a date.
Learn to manage and control the activities and techniques within the ITIL continual service improvement stage.
In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the continual service improvement (CSI) phase of the service lifecycle. You will learn about managing and controlling the activities and techniques within the CSI stage, not the details of each of the supporting processes. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam.
You will be able to take the exam online after completing this course and submitting the necessary information, including your ITIL Foundation certificate, through an online form. The ITIL exam must be completed within 30 days of course completion.
What You'll Learn
Who Needs to Attend
Course Comments
Outlines may vary slightly and pricing may not include the exam depending on date of the class. Please call 651-905-3729 or email info@knowledgetransferinc.com for more infomation.