Course Overview
Module 1: Explore Microsoft Teams
- Explore capabilities in Microsoft Teams
Explore Microsoft 365 Copilot capabilities in Microsoft Teams
Explore Microsoft Teams integration with Microsoft 365
Explore Microsoft Teams integration with Microsoft Power Platform
Illustrate Microsoft Teams architecture
Describe Microsoft Teams with Microsoft 365 Groups
Describe Microsoft Teams with SharePoint and OneDrive
Describe Microsoft Teams with Exchange
Understand Microsoft Teams certified solutions
Module assessment
Module 2: Plan and Deploy Microsoft Teams
- Designate Teams admin roles
Understand Teams management tools
Plan for Teams rollout
Plan for Teams adoption
Plan for Teams licensing
Clients for Microsoft Teams
Module assessment
Module 3: Lifecycle Management & Governance
- Plan for lifecycle management
Plan for Teams governance
|Manage Microsoft 365 Groups creation
Configure Microsoft 365 Groups expiration policy
Configure Microsoft 365 Groups naming policy
Plan policy assignment for users and groups
Create and manage policy packages
Manage Teams preview features using Teams update policies
Create and manage teams templates and template policies
Module assessment
Module 4: Monitor Microsoft Teams
- Monitor Microsoft Teams usage reports
Monitor Microsoft 365 usage reports
Interpret Microsoft Adoption Score
Manage user access with Microsoft Entra access reviews
Monitor the Microsoft 365 network connectivity dashboard
Manage Teams notifications and alerts
Manage feedback policies
Module assessment
Module 5: Manage Access for External Users
- Understand features in Microsoft Entra ID
Work with external users in Microsoft Teams
Manage access for external users
Manage external collaboration in Microsoft Entra ID
Manage external collaboration in Microsoft 365
Manage external access in Microsoft Teams
Manage guest access in Microsoft Teams
Manage file sharing in SharePoint and OneDrive
Module assessment
Module 6: Implement Security for Teams
- Configure conditional access and multifactor authentication for Microsoft Teams
Configure Safe Attachments for Microsoft Teams
Configure Safe Links for Microsoft Teams
Examine the Defender for Cloud Apps
Monitor security reports for Microsoft Teams
Plan and configure enhanced encryption policies
Module assessment
Module 7: Implement Compliance for Teams
- Create and manage sensitivity labels
Create and manage retention policies
Create and manage Data Loss Prevention policies
Deploy communication compliance
Enable scoped directory search
Create information barrier policy
Create security and compliance alerts for Microsoft Teams
Module assessment
Module 8: Network Planning and Configuration
- Examine network requirements for Microsoft Teams
Plan for network deployment using Network Planner
Configure network ports and protocols for Microsoft Teams
Implement Quality of Service
Configure reporting labels for location-enhanced Call Analytics reports
Configure tenant data for Call Quality Dashboard reports
Assess network readinessManage network topology
Module assessment
9 - Create and manage teams
- Create teams
Create a team from existing resources
Plan and create org-wide teams
Manage teams
Manage users in a team
Configure dynamic membership
Archive restore and delete a team
Module assessment
10 - Manage collaboration experiences for chat and channels
- Create and manage channels in a team
Create and manage Teams policies for channels
Configure teams settings
Create and manage messaging policies
Manage channel moderation
Manage access to channels
Module assessment
11 - Manage apps for Microsoft Teams
- Explore apps in Microsoft Teams
Describe admin settings for Teams apps
Manage access to Teams apps at the organization level
Create and manage app permission policies
Create and manage app setup policies
Manage permissions and consent for Teams apps
Plan and configure connectors
Manage custom apps uploads
Publish custom apps to Microsoft Teams
Manage purchasing of apps in the Microsoft Teams app store
Customize the organization's app store
Customize the branded experience of an app
Module assessment
12 - Introduction to Teams meetings and calling
- Overview of Teams meetings and events
- Overview of Teams Phone
- Overview of auto attendants and call queues
- Overview of Teams clients
- Overview of Microsoft Teams Rooms and phones
- Overview of Microsoft 365 Copilot in Teams calling, meetings, and devices
- Module assessment
13 - Manage meetings and events experiences
- Explore meetings and events in Microsoft Teams
- Configure meeting settings
- Create and manage meeting policies
- Configure audio conferencing
- Create and manage meeting templates and template policies
- Create and manage meetings customization policies
- Explore webinars and town halls with Teams Premium
- Create and manage events policies
- Explore immersive spaces in Teams
- Module assessment
14 - Plan for Microsoft Teams Rooms and shared meeting spaces
- Determine license requirements for Microsoft Teams Rooms and shared devices
- Overview of Microsoft 365 Copilot and Microsoft Teams Rooms
- Understand differences between Microsoft Teams Rooms on Android and Windows
- Understand Microsoft Teams Rooms on Surface Hub 2S
- Understand and plan Teams Room accessories, components, and peripherals
- Integrate Teams with third-party or existing conferencing solutions
- Understand Teams Rooms management options
- Module assessment
15 - Configure, deploy, and manage Teams devices
- Manage Microsoft Teams Phones
- Manage Microsoft Teams Room Systems
- Microsoft Teams Rooms management options
- Manage Surface Hub 2S devices
- Configure Microsoft Teams SIP gateway
- Manage Microsoft Teams displays
- Remote provisioning and sign in for Teams Phones
- Update Microsoft Teams devices remotely
- Manage Microsoft Teams device tags
- Module assessment
16 - Plan for Teams Phone
- Plan to deploy Teams Phone
- Plan for Teams Phone PSTN connectivity
- Determine license requirements
- Plan for Teams Phone devices
- Plan and design Teams Phone features
- Plan for voicemail
- Module assessment
17 - Configure and deploy Teams Phone
- Configure emergency calling for Teams Calling Plans
- Manage and configure Microsoft PSTN numbers
- Configure Operator Connect and Teams Phone Mobile
- Configure Teams Phone policies
- Create and manage Teams policies
- Module assessment
18 - Configure and manage voice users
- Enable users for Teams Phone
- Enable users for Direct Routing with Teams Phone
- Enable additional calling features for Teams Phone
- Enable users for Teams Phone Mobile
- Module assessment
19 - Configure auto attendants and call queues
- Design call flows for auto attendants and call queues
- Configure auto attendants and call queues
- Deploy a channel-based call queue
- Configure resource accounts
- Configure Microsoft 365 groups for voicemail
- Interpret call queue conference modes
- Interpret call queue routing methods
- Configure holidays for auto attendants and call queues
- Configure custom music on hold
- Deploy and manage Queues app
- Module assessment
20 - Troubleshoot audio, video, and client issues
- Troubleshoot Teams
- Collect and identify logs
- Clear Microsoft Teams client cache
- Identify issues with call analytics
- Identify issues with Call Quality Dashboard
- Use Power BI to analyze Call Quality Dashboard data
- Identify issues with the Direct Routing Health Dashboard
- Module assessment
