This course provides information on planning and managing Microsoft Exchange Server 2010 Unified Messaging (UM) deployments. The course addresses such topics as new features, upgrading from Microsoft Exchange Server 2007 UM to Exchange Server 2010 UM, Microsoft Office Communications Server 2007 integration, and tools and processes to support Unified Messaging planning, installation/setup, and implementation.
Audience Profile
This course is intended for customers who have a prior understanding of Exchange Server 2007 Unified Messaging features and functionality. The course is also targeted at early adopters of Exchange Server 2010 who need information on new features, deployment concerns, prerequisites, and best practices. This includes Consultants, Architects, and IT Professionals in the field who need detailed information on the tools and processes available to support Exchange Unified Messaging.
At Course Completion
After completing this course, students will be able to:
There are currently no public events available for this course. However, you can submit a request for a new date and we will try our best to get you into a Planning, Deploying, and Managing Microsoft Exchange Server 2010 Unified Messaging - Course 10508 class.
Module 1: Overview of Exchange Server 2010 Unified Messaging
This module provides an introduction to new features introduced in the Exchange Server 2010 Unified Messaging service, with particular attention to the new Arbitration Mailbox feature and improved name resolution.
Lessons
After completing this module, students will be able to:
Module 2: Exchange Server 2010 Unified Messaging Architecture
This module describes the overall Exchange Server 2010 architecture and the role of the Unified Messaging system within this architecture. The module also describes how to plan your UM server implementation to ensure that your capacity and availability needs are met, and explains how Cisco Call Manager can be integrated with Exchange Server 2010 UM.
Lessons
After completing this module, students will be able to:
Module 3: Exchange Server 2010 Unified Messaging Setup and Language Support
This module explains the changes in Unified Messaging server Setup in Exchange Server 2010. You will also learn about the extended Unified Messaging internationalization introduced in Exchange Server 2010, as well as changes in language support between Exchange Server 2007 and Exchange Server 2010 Unified Messaging.
Lessons
Lab : Installing a Language Pack
Lab : Removing a Language Pack
After completing this module, students will be able to:
Module 4: Upgrading Exchange Server 2007 to Exchange Server 2010 Unified Messaging
This module explains the different scenarios for upgrading from an existing Exchange Server 2007 Unified Messaging environment to an Exchange Server 2010 Unified Messaging environment. The module explains what types of environments are supported, and how calls will be routed in the new mixed environment.
Lessons
Lab : Exploring Exchange Server 2007 Unified Messaging Objects Before and After Upgrade
Lab : Examining Network Trace for Different Call-routing Scenarios
After completing this module, students will be able to:
Module 5: Call Answering Rules
This module explains the new Call Answering Rules feature that is introduced in Exchange Server 2010 Unified Messaging. The module describes how Call Answering Rules work, and explains how to administer, configure, and troubleshoot these rules.
Lessons
Lab : Working with Call Answering Rules
Lab : Troubleshooting with MFCMapi
After completing this module, students will be able to:
Module 6: Voice Mail Preview
This module introduces the new Voice Mail Preview feature in Exchange Server 2010. The module describes how Voice Mail Preview works and how users can administer the various Voice Mail Preview options.
Lessons
Lab : Verifying Voice Mail Preview Settings
Lab : Observing How Voice Mail Preview Works and Fails
After completing this module, students will be able to:
Module 7: Protected Voice Mail
This module introduces Protected Voice Mail, a new feature in Exchange Server 2010 Unified Messaging that uses Information Rights Management (IRM) to encrypt the contents of voice messages and specify the operations permitted on them.
Lessons
Lab : Configuring RMS
Lab : Configuring Protected Voice Mail
After completing this module, students will be able to:
Module 8: Message Waiting Indicator
This module presents an overview of the Message Waiting Indicator feature introduced in Exchange Server 2010.
Lessons
Lab : Verifying Message Waiting Indicator Settings
Lab : Setting Up SMS Text Message Notifications
After completing this module, students will be able to:
Module 9: Faxing with Exchange Server 2010 Unified Messaging
This module explains how Exchange Server 2010 Unified Messaging enables users to receive fax messages in their Exchange Server 2010 mailbox.
Lessons
Lab : Verifying Fax Provisioning
Lab : Changing Fax Configuration
After completing this module, students will be able to:
Module 10: Integrating Office Communications Server 2007 R2 with Exchange Server 2010 Unified Messaging
This module presents common integration scenarios that make Exchange Server 2010 Unified Messaging and Office Communications Server 2007 R2 better together.
Lessons
Lab : Integrating Office Communications Server 2007 R2 and the Outlook Web App Chat Feature
After completing this module, students will be able to:
There are currently no public events available for this course. However, you can submit a request for a new date and we will try our best to get you into a Planning, Deploying, and Managing Microsoft Exchange Server 2010 Unified Messaging - Course 10508 class.
To benefit from this course, students must have:
There are currently no public events available for this course. However, you can submit a request for a new date and we will try our best to get you into a Planning, Deploying, and Managing Microsoft Exchange Server 2010 Unified Messaging - Course 10508 class.