Effective communication is how employees and management interact to reach organizational goals. Getting this right results in a happier, more engaged workforce who get more done. Unfortunately, there are often significant barriers – language, culture, distrust, distance – to effective communication.
Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too.
This course has been approved for 14 PDUs | 14 CDUs
Course Objectives
Describe common communication barriers
Understand how to use effective interpersonal skills in their spoken and written communications
Analyze the pillars of organizational awareness
Apply principles of effective facilitation
Understand how to adapt their approach to different learning and communication styles
Who Should Attend?
Managers, directors, and other professionals responsible for planning and leading projects and programs will benefit from this course.
A History of Organizational Communication
A Historical Perspective
Classic vs. Human Relations Communications
Generational and Technological Change
Digital Communication
Effectiveness of Communication Channels
The Effectiveness of Interpersonal Skills
Limitations of Self-Awareness
Transactional Analysis
Connecting with Powerful Communication
Active Listening
Non-Verbal Communication
Written Communication
The Power of Facilitation
The Pillars of Organizational Awareness
Culture and Behavior
Creating Psychological Safety
Inclusion and Belonging
Sweaty-Palmed Conversations
Care and Challenge Each Other
The Adaptation of Communication Strategies
Factors in Communication
Communication Barriers
Adapting to Different Learning and Communication Styles
Communication Strategies Across Time
Position and Posture
