Learn the basics of the ServiceNow platform with this introductory course.
During ServiceNow Fundamentals, participants learn about many topics and interact with various applications by navigating the platform and applying their newly acquired knowledge.
Course Format:
ServiceNow Fundamentals is a three-day course taught both as Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) in time zones throughout the world.
Extensive hands-on exercises are included with each course module to reinforce the lecture concepts and provide practical experience. Exercises are performed in a personal dedicated training instance.
Several instructor-led group activities such as knowledge checks, concept reviews, and open discussions are embedded throughout the course flow. Participants are able to validate their newly acquired knowledge as well as benefit from real life business scenarios shared by fellow students.
A combination of lecture content and labs in the ServiceNow Fundamentals course will summarize fundamental platform features by:
There are currently no public events available for this course. However, you can submit a request for a new date and we will try our best to get you into a ServiceNow Fundamentals class.
Module 1: User Interface & Navigation
Objectives:
Labs:
Module 2: Collaboration
Objectives:
Labs:
Module 3: Database Administration
Objectives:
Labs:
Module 4: Self-Service & Process Automation
Objectives:
Labs:
Module 5: Introduction to Development
Objectives:
Labs:
Module 6: Capstone Project
Objectives:
Reinforce various topics presented in ServiceNow Fundamentals
There are currently no public events available for this course. However, you can submit a request for a new date and we will try our best to get you into a ServiceNow Fundamentals class.
None stated
There are currently no public events available for this course. However, you can submit a request for a new date and we will try our best to get you into a ServiceNow Fundamentals class.