Overview of the SAP CRM Solution

3 Days

Description

Goals

  • Analyze SAP CRM processes and functions in the marketing, sales and service area and the various interaction channels.
  • Evaluate integration aspects between SAP CRM and other components

Audience

  • SAP ERP as well as non-SAP Customers and decision makers considering an implementation of SAP CRM.
  • Customers, consultants, project managers and key users who need to get a comprehensive and integrative overview of the key capabilities and processes of the SAP CRM solution

 

No Upcoming Public Classes

There are currently no public events available for this course. However, you can submit a request for a new date and we will try our best to get you into a Overview of the SAP CRM Solution class.

Private Training Available
No date scheduled, don’t see a date that works for you or looking for a private training event, please call 651-905-3729 or submit a request for further information here.
request a private session or new date

Course Overview

  • Introduction to:
    • Fundamentals and architecture of SAP CRM
    • SAP CRM Marketing
    • SAP CRM Web Channel (E-Commerce)
    • SAP CRM Partner Channel Management
    • SAP CRM Sales
    • SAP CRM Interaction Center
    • SAP CRM Service
    • SAP CRM Field Applications
    • SAP CRM Analytics
    • Implementation & operation of SAP CRM

No Upcoming Public Classes

There are currently no public events available for this course. However, you can submit a request for a new date and we will try our best to get you into a Overview of the SAP CRM Solution class.

Private Training Available
No date scheduled, don’t see a date that works for you or looking for a private training event, please call 651-905-3729 or submit a request for further information here.
request a private session or new date

Prerequisites

Essential

  • None

Recommended

  • Basic Knowledge of CRM processes in general
  • Knowledge of SAP ERP, in particular in the Sales and Service Environment

No Upcoming Public Classes

There are currently no public events available for this course. However, you can submit a request for a new date and we will try our best to get you into a Overview of the SAP CRM Solution class.

Private Training Available
No date scheduled, don’t see a date that works for you or looking for a private training event, please call 651-905-3729 or submit a request for further information here.
request a private session or new date